Strategic Staffing Solutions ยท 22 hours ago
Service Desk Specialist
Strategic Staffing Solutions is seeking a Service Desk Specialist to provide first-level contact and incident resolution for users. The role involves advanced troubleshooting, mentoring new agents, and ensuring accurate logging of incidents.
Responsibilities
Provide first-level contact and incident resolution for all users with all issues
Uses advanced troubleshooting skills
Review knowledgebase articles ensuring accuracy of content
Provide accurate and timely logging of incidents and resolution
Meet or exceed performance goals
Escalate problems as appropriate following Service Desk procedures
Approve escalation requests via chat to ensure FCR metric goals are met
VIP Call Handling
Mentoring of new and developing agents
Provide next level troubleshooting/guidance to team
Deskside support/Concierge service
Review knowledgebase articles ensuring accuracy of content
Provide first-level contact and incident resolution for all users
Provide accurate and timely logging of incidents and resolution
Escalate problems as appropriate following Service Desk procedures
Qualification
Required
Provide first-level contact and incident resolution for all users with all issues
Uses advanced troubleshooting skills
Review knowledgebase articles ensuring accuracy of content
Provide accurate and timely logging of incidents and resolution
Meet or exceed performance goals
Escalate problems as appropriate following Service Desk procedures
Approve escalation requests via chat to ensure FCR metric goals are met
VIP Call Handling
Mentoring of new and developing agents
Provide next level troubleshooting/guidance to team
Deskside support/Concierge service
Company
Strategic Staffing Solutions
Strategic Staffing Solutions is a recruiting company which helps companies find suitable employees in various industries.
H1B Sponsorship
Strategic Staffing Solutions has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (101)
2024 (93)
2023 (95)
2022 (53)
2021 (53)
2020 (57)
Funding
Current Stage
Late StageRecent News
DBusiness Magazine
2025-05-01
Crain's Detroit Business
2025-02-03
Company data provided by crunchbase