Service Desk Specialist jobs in United States
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Strategic Staffing Solutions ยท 22 hours ago

Service Desk Specialist

positionDetroit, MI
timeFull-time
remoteOnsite
seniorityNew Grad, Entry Level
money$20/hr - $22/hr

Strategic Staffing Solutions is seeking a Service Desk Specialist to provide first-level contact and incident resolution for users. The role involves advanced troubleshooting, mentoring new agents, and ensuring accurate logging of incidents.

ConsultingCRMHuman ResourcesInformation TechnologySmall and Medium BusinessesStaffing Agency
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Growth Opportunities
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H1B Sponsor Likelynote
Hiring Manager
Molly Celestini
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Responsibilities

Provide first-level contact and incident resolution for all users with all issues
Uses advanced troubleshooting skills
Review knowledgebase articles ensuring accuracy of content
Provide accurate and timely logging of incidents and resolution
Meet or exceed performance goals
Escalate problems as appropriate following Service Desk procedures
Approve escalation requests via chat to ensure FCR metric goals are met
VIP Call Handling
Mentoring of new and developing agents
Provide next level troubleshooting/guidance to team
Deskside support/Concierge service
Review knowledgebase articles ensuring accuracy of content
Provide first-level contact and incident resolution for all users
Provide accurate and timely logging of incidents and resolution
Escalate problems as appropriate following Service Desk procedures

Qualification

Advanced troubleshootingIncident resolutionKnowledgebase managementVIP call handlingMentoring

Required

Provide first-level contact and incident resolution for all users with all issues
Uses advanced troubleshooting skills
Review knowledgebase articles ensuring accuracy of content
Provide accurate and timely logging of incidents and resolution
Meet or exceed performance goals
Escalate problems as appropriate following Service Desk procedures
Approve escalation requests via chat to ensure FCR metric goals are met
VIP Call Handling
Mentoring of new and developing agents
Provide next level troubleshooting/guidance to team
Deskside support/Concierge service

Company

Strategic Staffing Solutions

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Strategic Staffing Solutions is a recruiting company which helps companies find suitable employees in various industries.
dateFounded in 1990
location
Detroit, Michigan, USA
people-size1001-5000 employees
web-link
http://www.strategicstaff.com

H1B Sponsorship

Strategic Staffing Solutions has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (101)
2024 (93)
2023 (95)
2022 (53)
2021 (53)
2020 (57)

Funding

Current Stage
Late Stage

Leadership Team

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Cindy Pasky
Founder and CEO
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