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Plymouth Rock Assurance · 23 hours ago

Customer Service Associate

Fort Washington, PA

Full-time

Onsite

New Grad, Entry Level

Plymouth Rock Assurance is a reputable insurance company known for its exceptional service and supportive work environment. They are seeking passionate individuals to join their team as Customer Service Associates, where the main responsibility is to provide exceptional service to customers, agents, and partners while handling inquiries efficiently through various communication channels.

Auto InsuranceFinancial ServicesInsurance

Responsibilities

Answer inquiries via phone, email and texting regarding policies, coverages, and premiums with confidence and accuracy

Ensure first call resolution, making the customer experience as seamless as possible

Develop and maintain comprehensive product knowledge across all three lines of insurance (Auto, Homeowner, and Umbrella)

Cultivate strong relationships with our agents and partners, contributing to our collaborative work environment

Utilize your analytical and decision-making skills to address policy changes and corrections effectively

Exceed customer and agent expectations by delivering top-notch service through positive interactions and extensive product expertise

The ability to work a flexible schedule is a critical aspect of this position. Hours for this position are shifts between: 8:00am–7:00pm Monday – Friday and 10:00am–3:00pm every third Saturday

Qualification

NJ Property & Casualty LicenseAnalytical mindsetCommunication skillsOrganizational skillsComputer skillsSpanish proficiencyDecision-making abilitiesInterpersonal skillsFlexibilityHigh motivation

Required

Strong interpersonal, communication, and organizational skills

Analytical mindset with good decision-making abilities

Proficiency in computer skills and data entry

High motivation to take ownership and follow up on tasks

Flexibility to adapt to a fast-paced, changing environment

Ability to work weekdays and rotational Saturdays

Must obtain a NJ Property & Casualty Insurance Producer License (You will receive fully paid training, and we will sponsor you for your insurance license)

High school diploma required, college degree is a plus!

Preferred

Spanish language proficiency is a plus!

Benefits

4 weeks accrued paid time off, 8 paid national holidays per year, and 2 floating holidays

Low cost and excellent coverage health insurance options that start on Day 1 (medical, dental, vision)

Annual 401(k) Employer Contribution

Resources to promote Professional Development (LinkedIn Learning and licensure assistance)

Robust health and wellness program and fitness reimbursements

Various Paid Family leave options including Paid Parental Leave

Tuition Reimbursement

Company

Plymouth Rock Assurance

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Founded in 2001