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trak group · 3 days ago

Customer Solutions Analyst

Erlanger, KY

Contract

Hybrid

New Grad, Entry Level

$30/hr - $33/hr

trak group is hiring a Customer Solutions Analyst to support and strengthen business-to-business partnerships within a manufacturing environment. This role focuses on managing customer order processes, improving service performance metrics, and partnering cross-functionally to support both U.S. and Canadian operations.

Office AdministrationProfessional ServicesRecruitingStaffing Agency

Growth Opportunities

Hiring Manager

Marilee Cann

Responsibilities

Manage the order process for an assigned portfolio of business customers

Serve as a primary point of contact for customer inquiries related to orders, service performance, and issue resolution

Build and maintain strong working relationships with key customer stakeholders

Monitor, analyze, and improve customer service performance metrics

Collect, maintain, and analyze service-related data to identify trends and improvement opportunities

Develop and maintain customer scorecards aligned with service-level expectations

Communicate proactively with internal teams (operations, planning, logistics) to resolve issues and improve outcomes

Support special projects and continuous improvement initiatives as needed

Qualification

Manufacturing customer serviceSAPAnalytical skillsMicrosoft OfficeMulti-taskingCommunication skillsRelationship-buildingProblem-solving skills

Required

Manufacturing customer service, account support, or customer solutions experience required

Experience working in SAP

Strong analytical and problem-solving skills

Clear, professional communication and relationship-building abilities

Ability to manage multiple priorities in a fast-paced environment

Proficiency in Microsoft Office (Excel, Word, Outlook)

Comfortable working independently in a hybrid setup using a personal laptop

Benefits

Hybrid flexibility with up to two remote days per week

Strong resume-building opportunity within manufacturing operations

Company

trak group

Trak Group specializes in staffing, recruiting, professional placements, direct-hire, administration, accounting, and office support.

Founded in 1994

Cincinnati, Ohio, USA

11-50 employees

https://www.thetrakgroup.com

Funding

Current Stage

Early Stage

Leadership Team

Michael McCullough

CEO

Jeff Yund

Chief Growth and Strategy Officer

Recent News

PRNewswire

HerdDogg and the iTRAK Group announce strategic partnership

2023-04-18

Company data provided by crunchbase