Skimmer · 4 days ago
Customer Support Representative
United States
Full-time
Remote
New Grad, Entry LevelSkimmer is a fast-growing SaaS company focused on modernizing the pool and spa service industry. They are seeking a Customer Support Representative to provide exceptional support to pool professionals, guiding them through product features and troubleshooting while collaborating with cross-functional teams.
Information TechnologyService IndustrySoftware
Responsibilities
Deliver friendly, knowledgeable phone, email, and chat support to our customers
Guide customers through product features, troubleshooting, and best practices
Collaborate cross-functionally with Product, Success, and Engineering to surface feedback and resolve issues
Build trust through genuine empathy, clear communication, and a touch of humor (we like to have fun while we work!)
Become a Skimmer expert — not just knowing how the product works, but why it matters to the pros who depend on it
Qualification
Required
A knack for clear, confident, and friendly communication
Experience in customer support, technical support, or billing support
Strong multitasking and prioritization skills — you stay calm under pressure
Tech-savviness — you pick up new tools quickly and love helping others do the same
Availability to work Monday–Friday, 9:30am - 6:00PM CDT
Preferred
Experience with Intercom: For chat support
Experience with Dialpad: For handling calls
Experience with HubSpot: CRM and comprehensive customer tracking
Experience with Notion: For knowledge sharing and documentation
Experience with Stripe and QBO: For managing billing and payments
Experience with Slack: For facilitating internal communications
Benefits
Competitive base pay + bonus potential
Generous medical, dental, and vision plans (we pay 100% of your premium and 50% of your dependents’)
Immediate access to 401(k) with company match
Flexible PTO (MINIMUM of 10 days required every year)
12 weeks paid parental leave for birthing parent, 6 weeks paid leave for supporting partner
Remote work friendly
Comprehensive learning and development budget
A manager dedicated to your development
Company
Skimmer
Skimmer is an IT company that specializes in pool service software and pool services.
Founded in 2014
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$79MKey Investors
Mainsail Partners
2024-10-17Private Equity· $74M
2022-01-27Series Unknown· $5M
Leadership Team
Niki Acosta
Director of Marketing
Peter Freeland
Board Member
Recent News
2025-11-25
Silicon Hills News
2024-10-29
2024-10-18
Company data provided by crunchbase