TDX Global LLC · 16 hours ago
Utility Billing Lead (P)
Anchorage, Alaska, United States
Full-time
Onsite
Mid, Senior Level
3+ years expTDX Power is recruiting for the position of Utility Billing Lead. This role is responsible for accurately generating and managing customer invoices, tracking accounts receivable, ensuring timely payments, and resolving billing discrepancies while providing training and support to the department's Utility Billing Specialists.
Renewables & Environment
Responsibilities
Prepare and render accurate customer invoices based on electric meter readings and billing rates, ensuring compliance with current tariffs and billing guidelines
Review and verify billing data for accuracy
Investigate and resolve billing discrepancies
Communicate with customers regarding billing inquiries
Collaborate with other departments and utility personnel to ensure billing accuracy
Receive and record incoming payments from customers
Verify payment details against invoices and customer accounts
Post payments to appropriate accounts and prepare daily bank deposits
Reconciles bank deposits, preparing and posting adjusting entries to GL accounts when needed
Assist with month-end billing reconciliations and closing processes
Process work orders for new customer accounts and the modifications or closures of existing accounts
Send timely payment reminders and shut-off notices to customers with high, outstanding balances and supervise collection efforts if needed
Investigate and resolve billing discrepancies
Verify payment details against invoices and customer accounts
Maintain accurate customer records, including billing addresses, meter locations, contact details, and payment history, updating customer account information when needed
Generate and analyze billing reports to identify trends, potential issues, and metering abnormalities by using past consumption patterns, seasonal variations, and other pertinent factors
Training and coaching Utility Billing Specialists on routine, daily functions
Initiates and supervises collection efforts when such action is deemed necessary to recover delinquent, overdue customer payments or high outstanding balances
Review and approve customer account adjustments
Assist with the preparation of Utility Regulatory audits
Assist the Utility Billing Specialist with the more complex customer account questions or issues as they relate to the interpretation and application of current utility tariffs, statutes or regulations
Provides information and support to utility personnel operating at the utilities’ local power generation facilities
Actively research, review, and recommend possible internal and external training opportunities for both the Utility Billing Lead and the Utility Billing Specialist positions
Assist the Regulatory Affairs Manager with streamlining and documenting processes and procedures
Performs other duties as required
Qualification
Required
Proficiency in Microsoft Excel, Word, Outlook, and accounting software
A four-year college degree in accounting, finance, business economics, or other discipline related to the position's duties. (Relevant work experience may be substituted part or all of this requirement)
3+ years of full-charge work experience in account billing, coding, or accounts payables/ receivables
Strong attention to detail and accuracy
Excellent communication, customer service, and problem-solving skills
Ability to prioritize and meet deadlines with minimal supervision
Previous work experience with interpreting utility tariffs, statutes, and regulations and applying them to common and uncommon utility situations
Good interpersonal and analytical skills
Possess strong organizational skills
Excellent verbal and written communication skills
Able to multi-task and adapt quickly in a dynamic work environment
Recognizes the need for confidentiality
Work well under stress
Preferred
Knowledge of electric utility operations and power generation is strongly preferred
Previous management or supervisory experience a plus
Company
TDX Global LLC
TDX Global is wholly owned by the Tanadgusix Corporation; an Alaska Native Corporation headquartered in Anchorage delivering a diverse range of services to the government and commercial sectors including construction, renewable energy, real estate, marine services, power generation, and environmental remediation services.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase