CRI Advantage · 13 hours ago
ServiceNow Engagement Lead (FSM/ITAM/SecOps/HRSD)
United States
Full-time
Remote
Senior Level, Lead/Staff
$130K/yr - $155K/yr
8+ years expCRI Advantage is seeking an Engagement Lead (ServiceNow) with deep expertise in advanced ServiceNow product suites. This role serves as an Implementation and Development Team Lead, responsible for leading complex ServiceNow implementations, integrations, configurations, and custom application development across multiple enterprise workflows.
Information TechnologySoftware
No H1B
U.S. Citizen Only
Responsibilities
Lead and coordinate technical development resources throughout all phases of ServiceNow projects
Conduct requirement-gathering workshops and document functional and non-functional requirements/user stories
Manage execution of user stories and maintain backlogs within sprints and epics
Design and develop custom items, features, workflows, integrations, and automations
Build and optimize dashboards, reports, widgets, and KPIs to support visibility and performance metrics
Code in HTML, JavaScript, CSS, AngularJS, and related technologies
Build unit/functional test specifications and oversee/assist customer acceptance testing
Provide technical documentation and deliver end-user and admin training
Support pre-sales activities including capability presentations, demos, and proof-of-concept builds
Assess client requirements for alignment with ServiceNow suite capabilities and recommend optimal solutions
Qualification
Required
8+ years of related ServiceNow implementation, development, or administration experience
Proven leadership experience overseeing development resources and driving delivery efficiencies
Hands-on implementation experience with multiple advanced ServiceNow product suites: FSM, HRSD, ITAM (HAM/SAM/EAM), SecOps, or SPM
Proficiency with JavaScript, HTML, CSS, AngularJS, and platform configuration/custom development
Experience with third-party software integrations and APIs (REST, SOAP, JSON)
Understanding of ITIL processes and Agile/Scrum methodologies
Excellent verbal and written communication skills with a strong customer-service mindset
Bachelor's degree in a technical discipline (Computer Science, Information Systems, etc.) or equivalent experience
Certified System Administrator (CSA)
At least TWO Certified Implementation Specialist (CIS) certifications, preferably in FSM, HRSD, HAM/SAM/EAM, SecOps, or SPM
Certified Application Developer (CAD)
Preferred
Experience across additional ServiceNow products (ITSM, ITOM, CSM, Workplace, GRC/IRM)
Experience supporting pre-sales cycles, demos, or POC development
Benefits
Medical (PPO and HDHP), Dental, and Vision
STD, LTD, LifeAD&D
FSA and HSA options
PTO, Paid Holidays, Sick Leave (where applicable)
401(k) with employer match
Employee Assistance Program (EAP)
Discount Rewards Program
Bonusly (Recognition Platform)
Company
CRI Advantage
CRI Advantage is an IT company which provides advanced complex software solutions, managed services & flexible staffing solutions.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Monte Brookshier
Chief Executive Officer
K
Ken Malach
Chief Operating Officer
Recent News
Company data provided by crunchbase