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McWane, Inc. · 11 hours ago

Tyler Pipe - Customer Service Representative

Tyler, TX, USA

Full-time

Onsite

Mid Level

$21/hr - $24/hr

3+ years exp

McWane, Inc. is a leading company in the Mining and Metals industry, seeking a Customer Service Representative to support their sales operations. The role involves processing orders, coordinating pricing, and ensuring customer satisfaction through effective communication and problem-solving.

ConstructionInfrastructureManufacturingWater

Responsibilities

Process customer orders and requests accurately and efficiently

Build and maintain strong relationships with customers and the outside sales team

Manage warehouse releases for billing and complete final filing upon receipt of invoices from the Accounting Department

Coordinate pricing approvals from customers and sales representatives with the General Manager

Provide ongoing service and support to existing accounts

Investigate and resolve customer complaints by identifying issues, developing solutions, and escalating to management when necessary

Keep the Sales Operations Manager informed of customer concerns and inventory-related issues

Collaborate with the Shipping Department and Distribution Centers to ensure accurate and timely order shipments

Assist with inventory management tasks and the preparation of inventory reports

Proactively seek opportunities to expand knowledge of the industry and the products represented

While the above responsibilities will be the primary focus of this job, the company reserves the right to assign additional duties as necessary to meet operational needs

Qualification

Microsoft Dynamics 365Microsoft WordMicrosoft ExcelCustomer service experienceAnalytical skillsVerbal communicationWritten communicationProblem-solvingDecision-makingSelf-motivation

Required

A minimum of three years of experience in a customer service environment may be considered in lieu of formal education

Proficiency in Microsoft Word and Excel at an advanced level is required

Ability to work independently and demonstrate strong self-motivation

Strong mathematical and analytical skills

Excellent verbal and written communication skills

Proven ability to manage multiple tasks simultaneously

Strong decision-making, problem-solving, and creative thinking abilities

Preferred

Associate degree or equivalent post-secondary education (2 years) preferred

Experience with Microsoft Dynamics 365 is preferred

Benefits

Competitive compensation

Comprehensive benefits

Company

McWane, Inc.

At the McWane Family of Companies, we cast ductile iron pipes, build wireless network switches and monitoring equipment, while delivering clean drinking water around the world.

Founded in 1921

Birmingham, Alabama, USA

1001-5000 employees