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Race Communications · 15 hours ago

Service Delivery Technician - Chico, CA

Chico, CA

Full-time

Onsite

Entry Level

$22/hr - $28/hr

1+ years exp

Race Communications is a fiber internet provider committed to connecting California communities. The Service Delivery Technician is responsible for conducting site assessments to support service installations and network upgrades, requiring strong technical knowledge and effective communication skills.

InternetTelecommunicationsWired Telecommunications

Growth Opportunities

No H1B

Responsibilities

Conduct detailed on-site surveys at MDU properties, including business and residential buildings, to evaluate service feasibility

Assess site conditions such as building layouts, access to units, riser locations, existing conduits, and potential network entry points

Determine availability and suitability of power sources and structural pathways for equipment installation

Identify and report any physical, logistical, or regulatory constraints that may affect deployment or scheduling

Capture high-quality documentation including photographs, floor plans, as-built sketches, and field notes

Upload site data into internal project tracking systems or design platforms for use by engineering and project management teams

Schedule and coordinate site access with property owners, managers, facilities staff, and tenants as necessary

Communicate professionally to explain the purpose of the survey and gather any site-specific requirements or restrictions

Assist with obtaining access permissions, lockbox codes, or gate credentials to support future installation or construction efforts

Assist with or conduct the installation of fiber optic cable, conduit pathways, handholes, and termination enclosures at or near the surveyed site

Route fiber from outside plant infrastructure into customer premises, following best practices for building penetration and protection

Perform fiber splicing, termination, and light source testing to ensure signal integrity and compliance with quality standards

Conduct basic installation tasks in alignment with service readiness such as wall-mounting equipment or prepping distribution points

Support initial troubleshooting and diagnostic tasks as needed following service turn-up or if discrepancies are found post-survey

Maintain inventory of tools, digital survey devices, PPE, and other field gear in good working condition

Use mobile applications, CAD tools, GIS mapping, Salesforce or internal platforms for documenting and uploading field data

Ensure survey findings are clearly and accurately reflected in records used for planning, permitting, or billing

Adhere to company documentation protocols, including version control, naming conventions, and secure data storage

Provide input to engineering, construction, and service delivery teams to improve planning accuracy and installation efficiency

Collaborate with internal departments on timelines, materials, and scheduling for upcoming installations

Support special projects, process audits, or initiatives related to MDU infrastructure expansion or operational performance

Provide field-based insights to support continuous improvement in survey practices and service workflows

Maintains vehicle/equipment pre-op/post-op to be prepared to perform required duties

Maintains a clean driving record as defined by the current fleet insurance underwriter

Spends a significant portion of the workday traveling in a vehicle visiting various locations and spending time both indoors and outdoors, including businesses and/or residents depending on the nature of the job

May be required to work overtime, after hours, on weekends, for emergencies, or be on-call as needed to ensure work is completed

Adheres to OSHA, company, and site-specific safety protocols during all fieldwork, ensuring a secure and compliant work environment

Maintains situational awareness by identifying and avoiding common job-site hazards such as uneven terrain, confined spaces, electrical systems, loose pets, children, and other environmental risks

Uses appropriate personal protective equipment (PPE) and follows safety protocols in high-risk situations (e.g., working at heights or near energized systems)

Completes all required safety documentation, including pre-job safety planning tools, and participates in safety briefings, tailgate meetings, and refresher trainings

Observes, reports, and documents safety concerns, incidents, or near-misses; participates in investigations when needed

Responds appropriately to safety warning cues and devices such as alarms, odors, and hazard labels

Stays up to date with safety standards and industry best practices related to fiber optic systems and field operations

Qualification

Telecommunications infrastructureSite surveyingStructured cablingFiber optic systemsDigital survey toolsCAD softwareGIS mappingBilingual communicationSafety awarenessCommunication skillsOrganizational skillsTime management

Required

Eligibility for US Employment without sponsorship

Minimum of 18 years of age

A valid driver's license, subject to successful verification through a DMV check, is mandatory

1-3 years of experience in field service, site surveying, or telecommunications infrastructure

Familiarity with Multi-Dwelling Unit (MDU) environments and the distinct considerations for both business and residential installations

Solid understanding of structured cabling, fiber optic systems, power distribution, and network equipment

Proficient in the use of digital survey tools, mobile applications, and documentation platforms

Strong organizational and communication skills, with the ability to interface effectively with internal teams and external property contacts

Ability to work independently with minimal supervision and manage time effectively across multiple job sites

Comfortable working in outdoor environments, confined spaces, and at heights, as required

Willingness and ability to travel to various work sites, including overnight stays, and to work overtime, weekends, holidays, or off-hours as necessary

The ability to effectively communicate in English, including speaking, reading, writing, and comprehension, as necessary for effective job performance and workplace communication

Ability to distinguish colors and audible tones

Preferred

High School Diploma or GED or equivalent combination of education and experience is preferred

Experience with CAD, GIS, or mapping software is preferred

Working knowledge of local building codes and permitting processes

OSHA or other relevant safety certifications strongly preferred

Bilingual communication skills are considered a plus, particularly when serving diverse communities

Benefits

100% Company-Paid Medical and Dental Benefits

Free Fiber Internet Service

PTO (vacation, sick)

11 paid holidays

Paid birthdays

401k matching (4%)

Company

Race Communications

Race Communications is one of California’s leading telecommunications and fiber technology companies, offering a full range of communications services and competing in over 25 markets with investments totaling $150M in recent years.

Founded in 1994

South San Francisco, California, USA

51-200 employees