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CVS Health · 2 days ago

Billing lead -Aetna Employer Portal-Remote

United States

Full-time

Remote

Mid, Senior Level

$54K/yr - $159K/yr

5+ years exp

CVS Health is the nation’s leading health solutions company, dedicated to transforming health care. The Billing Lead will serve as the primary contact for all billing-related matters within the Aetna Employer Portal team, providing Level 2 support, leading training, and overseeing the migration from legacy billing tools while driving process improvements.

Health CareMedicalPharmaceuticalRetailSales

Responsibilities

Serve as the primary escalation point for billing feedback and Level 2 support from Sales and Billing teams

Lead and deliver internal training sessions to ensure operational readiness for new and existing billing processes

Oversee the migration from legacy billing tools (e.g., ABAT, Billing Center, EZLink, Benefitfocus) to the Employer Portal, ensuring minimal disruption and clear communication

Drive billing process improvement initiatives, leveraging performance metrics, customer feedback, and in-application surveys

Support and refine the operational support model for billing, adapting to evolving business needs and technology enhancements

Manage and execute Billing User Acceptance Testing (UAT), including troubleshooting and issue resolution during UAT phases

Collaborate with cross-functional teams (Enrollment, Access & Registration, Reporting & Process Improvement) to ensure end-to-end process excellence

Document and communicate current and future state billing processes, supporting change management and user adoption

Contribute to the decommissioning of legacy applications and tools, supporting migration planning and execution

Foster a customer-centric approach, championing “Customer First” problem solving and continuous improvement

Qualification

Billing operationsProcess improvementBilling systems migrationAnalytical skillsUser Acceptance Testing (UAT)Communication skillsInterpersonal skillsAttention to detailOrganizational skills

Required

5+ years proven experience in billing operations, revenue cycle management, or a related field within healthcare, insurance, or a comparable industry

Demonstrated ability to lead process improvement initiatives and manage escalated issues

Experience with billing systems migration and/or implementation of new technology platforms

Strong analytical and problem-solving skills; ability to interpret data and drive actionable insights

Excellent communication and interpersonal skills, with the ability to train and influence cross-functional teams

Proficiency in troubleshooting, issue resolution, and user acceptance testing (UAT)

High attention to detail and organizational skills; able to manage multiple priorities in a fast-paced environment

Preferred

Experience with EBS, Aetna Employer Portal, Billing Center, Benefitfocus, or similar employer billing/enrollment platforms

Familiarity with operational support models in large, matrixed organizations

Experience supporting the decommissioning of legacy systems and change management initiatives

Benefits

Affordable medical plan options

401(k) plan (including matching company contributions)

Employee stock purchase plan

No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching

Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility