Central Minnesota Jobs and Training Services, Inc. · 1 week ago
IT Service Management (ITSM) Lead - Saint Paul
Minnesota, United States
Full-time
Onsite
Lead/Staff
9+ years expCentral Minnesota Jobs and Training Services, Inc. is seeking a skilled and motivated IT Service Management (ITSM) Lead to advance their service delivery practice. This position leads the IT Service Center Team, executes the enterprise ITSM strategy, and ensures high-quality technology support experiences for all City employees.
EducationNon ProfitTraining
Responsibilities
Lead the IT Service Center Team (formerly the Service Desk/Help Desk)
Execute the enterprise ITSM strategy
Ensure consistent, high-quality technology support experiences for all City employees
Promote a positive, proactive customer service culture
Embed ITIL best practices
Drive data-informed decision-making and continuous improvement
Qualification
Required
A combination of education and experience to equal 9 years or more can be used to qualify for the position
Company
Central Minnesota Jobs and Training Services, Inc.
CMJTS is a nonprofit employment and training agency and a partner in the Minnesota Workforce Center System.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase