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Advanced Drainage Systems, Inc. · 11 hours ago

Regional Customer Service Representative

Hilliard, OH

Full-time

Hybrid

Entry, Mid Level

2+ years exp

Advanced Drainage Systems is a leading manufacturer of stormwater and onsite septic wastewater solutions, committed to sustainability and innovation. The Regional Customer Service Representative serves as a trusted point of contact for assigned regional customers, providing comprehensive order management and relationship support.

ConstructionIndustrialManufacturingWaste ManagementWater

Responsibilities

Act as primary contact for regional customers, managing orders and ongoing relationship needs

Own processing customer order issues end-to-end, ensuring timely and accurate resolution

Ability to make changes or decisions on order priority based on customer requests, while considering ADS interests

Proactively communicate with customers regarding order delays, changes, or issues

Collaborate with cross-functional teams to resolve customer concerns effectively

Maintain accurate records of all customer interactions and adhere to standard operating procedures and business rules

Flex to support other customers within the zone as needed based on staffing capacity or business demand

Perform special projects and other duties as assigned

Qualification

Customer service skillsOracleSalesforceProblem-solvingAdaptabilityEskerCollaborationWritten communicationVerbal communication

Required

Strong customer service skills with excellent written and verbal communication

Deep understanding of regional customers, products, and business context

Problem-solving ability to address inquiries and make informed trade-offs

Adaptability to changing workloads and priorities; ability to work independently and remotely

Proficiency in systems such as Oracle, Esker, Salesforce

Collaborative mindset and ability to work effectively across functions

Willingness to travel occasionally for customer or team engagements (as required)

Flexibility to work beyond 40 hours per week when business needs are required

Preferred

At least one year with Advanced Drainage Systems working within the Order Management team or 2+ years' experience in Customer Service that includes responsibility for external customer interactions

Benefits

Medical and prescription drug plans

Telemedicine (with medical plan)

High-Deductible Health Plan (HDHP) and Health Savings Account (HSA)

Dental and vision plans

Virtual physical therapy

An employee assistance program (EAP)

Voluntary accident, critical illness, and hospital indemnification programs

Retirement 401k program with company match

An employee stock purchase plan (voluntary)

Financial wellness planning

Paid parental leave

Flexible spending accounts (FSA) for child care and health care

Short-term and long-term disability

Basic life insurance

Accidental death and dismemberment (AD&D)

Adoption financial reimbursement

Tuition reimbursement

Voluntary life insurance (for employees, spouses, and children)

Voluntary identity theft and fraud protection

Company

Advanced Drainage Systems, Inc.

Headquartered in Hilliard Ohio, Advanced Drainage Systems, Inc (ADS) is the leading manufacturer of high performance thermoplastic corrugated pipe, providing a comprehensive suite of water management products and drainage solutions.

Founded in 1966

Hilliard, Ohio, USA

5001-10000 employees