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Blue Nile · 13 hours ago

Showroom Manager - Somerset Collection

Troy, Michigan, United States

Full-time

Onsite

Mid, Senior Level

$68K/yr - $97K/yr

5+ years exp

Blue Nile is a company focused on reimagining fine jewelry experiences and disrupting the jewelry industry. They are seeking a passionate Showroom Manager to lead a team of Luxury Sales Consultants at their retail showroom in Somerset Collection, Troy, MI, ensuring high levels of customer care and sales performance.

E-CommerceJewelryRetail

No H1B

Responsibilities

Supports a team of Personal Jewelers to deliver a high level of customer care and foster a consultative sales environment

Demonstrate excellent knowledge of Blue Nile products, practices, consultative selling techniques, policies and procedures and continues to find ways to improve team performance

Conduct one-on-one meetings with Personal Jewelers; exhibit excellent active listening skills, effectively provide both positive and constructive feedback

Create a climate of service while managing costs and meeting company goals and metrics

Act as a guest experience manager to ensure that all customer needs are met

Communicate accurate information and set clear expectations for customers, ensuring an on-brand Blue Nile experience

Recruit, hire, train, and schedule team of Personal Jewelers to meet business needs

Exhibit strong attention to detail and high integrity in interactions with customers and staff

Partner with regional management to report meaningful information about business trends

Ability to work flexible work hours, including weekends and holidays

Attend off-site meetings with overnight travel required

Qualification

Sales experienceCustomer service managementCoachingMentoringAnalytical skillsCommunication skillsAttention to detailComputer skillsProfessionalismCustomer service focus