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Greater Boston Legal Services · 1 day ago

Data Specialist

Boston, MA

Full-time

Hybrid

Mid Level

4+ years exp

Greater Boston Legal Services (GBLS) provides free civil legal assistance to low-income individuals and families across Greater Boston. The Data Specialist will support mission-driven work through strong systems, accurate data, and meaningful reporting, serving as a key expert in LegalServer while enhancing GBLS’s data culture.

Law EnforcementLegalNon Profit

Hiring Manager

Yahaira Ortiz

Responsibilities

Serve as the primary LegalServer case management expert, leading system configuration, enhancements, pilots, and operational adjustments that support evolving program, grant, and organizational needs

Design, maintain, and document LegalServer forms, fields, workflows, permissions, and reports to ensure data accuracy, system reliability, and consistent use across programs

Configure and support grant- and compliance-related data collection and reporting, including identifying missing or inconsistent data and coordinating with program teams to support timely data correction and reporting readiness

Extract, prepare, and analyze data from LegalServer using Excel, SQL queries, and/or scripting languages (e.g., Python) to support internal analysis, funder reporting, and cross-team data requests

Develop and maintain clear system and user-facing documentation or guidance to help staff understand workflows, reporting outputs, and data expectations

Manage concurrent requests and user support related to LegalServer configuration, reporting, and troubleshooting, prioritizing time-sensitive operational needs with strong organizational judgment and attention to detail

Qualification

LegalServer expertiseData reportingSQL queriesExcel proficiencyScripting languagesData accuracyDocumentation skillsOrganizational judgmentProcess mappingWorkflow optimizationData governanceCommunication skillsAttention to detail

Required

4+ years of experience in technology-focused roles involving case management systems, data reporting, grant compliance, and scripting or software development to support reporting

Advanced, hands-on expertise with case management systems such as LegalServer, including system configuration, report creation, database querying, and support for system changes and enhancements

Demonstrated ability to ensure data accuracy and reliability through strong attention to detail, documentation discipline, and experience using automated tools or batch processes to identify and resolve missing or inconsistent data

Proven capacity to manage multiple concurrent requests, shifting priorities, and time-sensitive operational needs with strong organizational judgment and follow-through

Excellent communication skills, with the ability to explain technical concepts and report outputs to non-technical audiences, and to produce clear system documentation and training materials; advanced proficiency in Excel and familiarity with reporting or data visualization tools

Preferred

Experience with process mapping, workflow optimization, data governance, or system improvement initiatives, along with familiarity with internal documentation or knowledge-sharing tools (e.g., SharePoint)

Experience working in legal aid, nonprofit, or other mission-driven organizations using LegalServer or similar case management systems, including operational or reporting workflows

Familiarity with grant, funder, legislative, or compliance-driven reporting cycles, including data readiness, validation, and reporting timelines