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Associa · 15 hours ago

Assistant General Manager, Condominium

Reston, VA

Full-time

Onsite

Entry, Mid Level

2+ years exp

Associa is a leading community management company, and they are seeking an Assistant General Manager to serve as a liaison among the General Manager, homeowners, and the Board of Directors. The role involves assisting with office functions, project management, and ensuring compliance with HOA guidelines while providing excellent customer service.

AccountingCommunitiesConsultingProperty ManagementReal Estate

Responsibilities

Assist General Manager with implementation of Board policy and directives within the scope of the management agreement

Works with the board on strategic initiatives, policy governance and association projects

Walk and inspect property, ensure property is well maintained and HOA Code, Compliance, Rules & Regulations are adhered

Issues violation letters to homeowners and follow-up to ensure corrected

Meet and greet homeowners, residents, members of the Board of Directors, maintenance vendors and contractors

Research and respond to inquiries in-person, by phone, and email

Activate and issue pool passes, parking passes, and key FOBS

Receive, sort, log, and distribute mail and packages

Data enter and update information in the database; record and track documents and information

Assist with maintenance requests and work orders; schedule and coordinate maintenance vendors and contractors for work to be done onsite

Assist in preparing board packages. Coordinate and schedule monthly and annual board meetings

Create and send out weekly mass communications by mail and email to homeowners notifying them of maintenance onsite, HOA guidelines, and community events

Assist homeowners in making monthly payment, completing architectural review forms, and follow-up with homeowners on the Board's decision

Assist with other projects as assigned

Qualification

Community association experienceCondominium association managementProject management skillsCustomer serviceTeam orientedEffective communicationConflict resolution

Required

2+ years of community association experience

Well-versed in condominium association management

Knowledge of the Association Board of Directors, the General Manager, and how those roles interface with the requests of homeowners

Customer service driven and team oriented with a consultative approach when assisting others

Effective project management skills; ability to prioritize and manage multiple projects in various stages of completion and communicate with all parties involved

Excellent communication skills (written and oral) and conflict resolution techniques