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WyHy Federal Credit Union · 22 hours ago

Member Service Specialist - Contact Center

Cheyenne, WY, US

Full-time

Onsite

Entry Level

1+ years exp

WyHy Federal Credit Union is seeking a Member Service Specialist to provide exceptional service to members through various channels. The role involves handling transaction requests, educating members about products and services, and ensuring compliance with service standards.

BankingCommunitiesFinancial Services

Responsibilities

Handle transaction requests, such as transfers, loan payments, account check deposits and stop pays

Represent the Credit Union in accordance with service standards, in a courteous and professional manner while providing prompt, efficient, and accurate processing of transactions

Provide general and specific service-related information regarding Credit Union services and/or policies

Promotes the Credit Union’s products and services, including referring members to Member Service Advisors for in-depth loan consultations and relationship building opportunities

Refer members to the proper service area or third party partners for issues that cannot be resolved in the Contact Center

Work incoming daily mail

Perform as a team member in allocating and coordinating the workflow

Contribute to the fulfillment of department and company objectives and goals

Comply with all department and company policies, procedures and regulations

Must be available to work hours necessary to support business operations. Hours may include Monday through Friday 8:00 a.m. to 5:30 p.m. and Saturday 8:30a.m. to 12:30p.m

Qualification

Member service skillsCommunication skillsBasic math skillsMicrosoft OfficeTime managementOrganizational skillsAttention to detailAdaptabilityDecision making

Required

A high school education

The ability to be bonded

Acceptable credit (having no established credit history is acceptable)

Excellent member service skills, attentiveness, information retention, tact, and diplomacy in dealing with both members and coworkers

Ability to maintain member confidentiality

Professional presentation over phone, video, and written text channels

Good time management skills

Basic mathematical, typing and computer skills

Strong communication and organizational skills

Detail oriented with a high degree of accuracy

Familiarity with or ability to learn Microsoft Word, Excel, and Outlook software

Ability to learn all internal computer programs essential to job functions

Ability to work and adapt in a fast-paced, at times noisy environment and under pressure as needed

The ability to make sound decisions

This position requires a perceptive person who is capable of relating to individuals at all levels

The individual must be sensitive to Credit Union needs and member and employee goodwill

While performing duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and talk and hear

The employee is occasionally required to stand and walk

Specific vision abilities required by this job include the ability to see up close and at a distance; color, peripheral, and depth vision; and the ability to adjust focus

The employee must occasionally lift and/or move up to 20 pounds