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Microsoft · 1 day ago

Cloud Solution Architect - AI / Copilot Adoption

United States

Full-time

Remote

Mid, Senior Level

$106K/yr - $204K/yr

4+ years exp

Microsoft is a global leader in technology and innovation, and they are seeking a Cloud Solution Architect for AI/Copilot Adoption. In this role, you will support customers in their AI adoption journey, ensuring effective transformation by guiding solution envisioning, design, and deployment while driving customer satisfaction and success.

Agentic AIApplication Performance ManagementArtificial Intelligence (AI)Business DevelopmentDevOpsInformation ServicesInformation TechnologyManagement Information SystemsNetwork SecuritySoftware

Growth Opportunities

No H1B

Responsibilities

Act as the technical service leader and SME on the entire lifecycle of Success Program services focused on AI Adoption. This includes aligning service architecture and design with business priorities and requirements, orchestrating build and deployment, managing updates, and supporting change adoption

Demonstrate thought leadership and subject matter expertise across one or more AI service components, developing IP, influencing design and delivery quality, and enabling others through strategic guidance

Lead technical engagements across design, build, and operations, removing blockers and accelerating adoption of Microsoft 365 Copilot, Dynamics 365 Copilot, Azure OpenAI Service, Azure Cognitive Services, Copilot configuration & governance, adoption tooling, and data platforms

Drive positive Customer Satisfaction and become a trusted advisor, providing feedback & insights from customers/partners as you develop and expand impactful relationships with customer and partner architects, C-level Technical Decision Makers (TDMs), and business stakeholders

Provide direction to TDMs and build the bridge between TDMs and Business Decision Makers (BDMs)

Develop opportunities to drive Customer Success business results and help Customers get value from their Microsoft investments

Support team technical skilling on Microsoft AI platforms based on area demands & Customer Success goals, share expertise in relevant communities, contribute to IP creation & reuse, and connect gaps and patterns across business and technology areas

Partner with other CSAs, CSAMs, and Product Groups to drive unified delivery and technical excellence

Qualification

Cloud technologiesAI adoption frameworksTechnical certificationsCustomer-facing experienceChange management certificationsProgram/Project certificationsSoftware developmentSystems administrationNetwork operationsTechnical project experience

Required

Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 4+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR equivalent experience

Microsoft is unable to sponsor a work visa for this role due to the nature of the role's job duties

Preferred

Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 8+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR Master's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 6+ years experience in cloud/infrastructure technologies, technology solutions, practice development, architecture, and/or consulting OR equivalent experience

4+ years experience working in a customer-facing role (e.g., internal and/or external)

4+ years experience working on technical projects

Technical Certification in Cloud (e.g., Azure, Amazon Web Services, Google, security certifications)

Change management certifications (e.g., Prosci Certified Change Practitioner)

Microsoft adoption/governance experience (tenant readiness, data governance, risk & compliance)

Experience planning and executing enterprise-scale Copilot rollouts (M365, D365, Copilot Studio) with measurable business outcomes

Program/Project certifications (e.g., PMP; SAFe Scrum Master; Certified ScrumMaster (CSM))

Demonstrated technical expertise in at least one of the following Microsoft AI adoption & governance platforms: Microsoft 365 Copilot adoption readiness & governance, Dynamics 365 Copilot rollout, Power Platform AI and organizational adoption frameworks