Jobs via Dice ยท 1 day ago
Network Engineer Associate
San Diego, CA
Full-time
Onsite
Entry Level
$40K/yr - $80K/yr
1+ years expSAIC is a premier technology integrator providing full life cycle services and solutions in the technical, engineering, intelligence, and enterprise information technology markets. They are seeking a Junior TACNET ISEA Network Engineer to support the sustainment and modernization of various Tactical Networks, providing technical assistance and troubleshooting for US Navy Fleet Users/Administrators.
Computer Software
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Via distance support (Help Desk/networking monitoring), provide technical assistance and troubleshooting steps to USN Fleet Users/Administrators with PMW160 TACNET CB-ISEA supported networks
Interface with Active Duty personnel and US Government employees to provide break/fix support to NAVWAR fielded Tactical Networks in a fast paced, high energy environment
Responds to requests for technical assistance in person, over the phone, and via email
Analyze issues in an Enterprise LAN Shipboard Environment to determine the best course of action for resolution
Diagnose and resolve basic technical hardware and software issues as well as logistics and administrative questions
Research questions using available information resources: technical manuals, operating and administrator guides, fleet advisory messages (FAMs), and internal approved knowledge base(s)
Advise customer on appropriate action(s) towards resolution
Follow standard help desk procedures
Log all help desk/networking monitoring interactions in HELIX ticketing system
Redirect problems to appropriate resources
Identify and escalate situations requiring urgent attention
Track and route problems and requests and document resolutions
Prepare various activity reports and respond to data and metrics calls
Stay current with system information, changes and updates
Works on assignments that are moderately complex in nature
Interacts daily with supervisor, peer groups, and customers
Provide server break-fix and provide remote support for server, network, desktop, and peripheral equipment
Interface and direct US Navy Customers regarding the proper approach to maintaining US Navy Afloat networks and the associated network components supporting data, voice and/or audio communication activities
Interaction normally involves exchange or presentation of factual information
Qualification
Required
Bachelors degree or applicable military experience OR 1 year of related experience with either a HS/GED
Must have an Active Secret Clearance at start
CompTIA Security + Certification required
Must be able to become IAT 2 certified within 6 months of higher date. ITA 2 certification includes a minimum of one additional certification (CCNA, MCSA, MCSE, Linux+, VCP, etc.)
Familiarity with one of the following systems a PLUS: CANES, ADNS, CENTRIXS, ISNS/ORT, ONE-NET, SCI-Networks, SUB-LAN, VIXS, WRBS, CND and SCIP-IWF
Administration experience with Cisco switches and routers OR Windows Sever
Experience with basic networking concepts and protocols
Experience supporting Microsoft Office and Windows OS in an enterprise environment
Familiarity with Excel, PowerPoint, Outlook, Word and Database Software
Understanding of Databases and knowledge Management tools
Knowledge on how to query and tailor reports from a database
Ability to work any 8-hour shift assigned including evenings and overnight
Preferred
1+ years of prior IT Helpdesk related work experience in a Windows call center environment
1 year of experience with HEAT, TrackIT, Magic, Remedy, Peregrine, HELIX or other Ticketing systems
Strong Oral and written communication skills
Customer Service orientated
Problem analysis
Problem-solving
Attention to detail
Company
Jobs via Dice
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