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Southern Westchester BOCES · 2 days ago

Network Technology Consultant (MIT LEAD)

Rye Brook, NY

Full-time

Onsite

Mid, Senior Level

$90K/yr - $150K/yr

4+ years exp

Southern Westchester BOCES is seeking a Network Technology Consultant as a MIT Lead. This role involves technical management, operational management, project planning assistance, and customer relationship management, focusing on providing support and solutions for K-12 school district technology needs.

Career PlanningEducationHigher EducationHuman ResourcesManagement ConsultingTechnical Support

Responsibilities

Manages and tracks Network Support and Project workflow for assigned districts via Service Now

Acts as Technology Liaison between LHRIC Network Services teams and the District DoT

Researches, evaluates, and recommends a variety of technological products to assist districts in meeting their current and future instructional and administrative needs

Provide input for project planning, performs project management functions and implementation of new LHRIC/District technology initiatives and products into existing K-12 school district environments in collaboration with the district administration and technical staffs

Manages escalation, tracking, communications, and follow-up regarding network technology problems in assigned districts

Acts as primary escalation point for solving chronic or high priority network technology problems in assigned districts; facilitates technical support between the district, centralized LHRIC teams, and field technicians

Supervises LHRIC network staff and coordinates activities with other technology staff within the district

Manages and plans the scheduling of the LHRIC assigned field staff

Manages and tracks technology related maintenance contracts and inventories, for equipment and products purchased through the LHRIC. (I.E. Smartnet, Del Maintenance) Caveats exist based individual district support models

Qualification

Network SupportCustomer Relationship ManagementProject ManagementMCSE CertificationCCNA CertificationITIL Foundation CertificationCCNP CertificationCCIE CertificationPersonnel ManagementTechnical LiaisonPersonnel TrainingOperational Management

Required

Graduation from high school or possession of a high school equivalency diploma and either (a) Bachelor's Degree and four (4) years of experience where the primary function is supporting PC based local and wide area networks; or (b) a Bachelor's Degree and five (5) years of experience as stated in (a); or (c) nine (9) years experience as stated in (a)

Current MCSE (Microsoft Certified Systems Engineer) may be substituted for six (6) months of the required experience

Current CCNA (Cisco Certified Network Associate) Routing and Switching or CCNA Wireless certification may be substituted for six (6) months of the required experience

Current ITIL Foundation Certification (Information Technology Infrastructure Library – Framework for Service Management) may be substituted for six (6) months of required experience

Current CCNP (Cisco Certified Network Professional) Routing and Switching or CCNP Wireless certification may be substituted for eighteen (18) months of the required experience

Current CCIE (Cisco Certified Internetwork Expert) Routing and Switching or CCIE Wireless certification may be substituted for four (4) years of the required experience

Priority given to those on a civil service list for this title. Must meet the minimum qualifications in order to take the exam