NEOGOV · 4 days ago
Support Technologist III 2026-00057
Cheyenne, WY
Full-time
Hybrid
New Grad, Entry, Mid Level
$5,147.99/mo - $5,147.99/mo
0+ years expNEOGOV is part of the State of Wyoming's Department of Enterprise Technology Services, seeking a Support Technologist III to provide technical support to state agencies. The role involves troubleshooting hardware and software issues, managing directory services, and collaborating with a team to enhance system performance and user satisfaction.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Performs Tier 2 device troubleshooting to diagnose and assist with resolving difficult problems related to state-issued devices, hardware and software, to include desktops, printers, servers, mobile devices, and standard enterprise software and/or guidance on agency-specific software. Gain an understanding of the agency’s operations to provide timely, effective and efficient support
Implements and trains other lower-level ETS technicians on specialized procedures and/or specialized technical testing equipment
Manage directory services for assigned agencies to include user account creation, modifications, and policy. Provides end-user support for all statewide agencies
Recommends, tests, and deploys newly acquired equipment or software. Works within a team to complete special projects such as State agency migrations, equipment replacement, agency moves, and mass operating system or enterprise application upgrades
Refers issues to the next service or tier level when problems occur that are beyond the skills of the technician
Assists in preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitoring PC performance. Accurately documents instances of hardware failure, repair, installation, and removal
Assist in troubleshooting network connectivity issues and escalate problems when necessary
Qualification
Required
Bachelor's Degree (typically in Computer Technology)
0-2 years of progressive work experience (typically in Computer Technology) with acquired knowledge at the level of a Computer Technology Support Specialist I
OR 3-5 years of progressive work experience (typically in Computer Technology) with acquired knowledge at the level of a Computer Technology Support Specialist I
Thorough knowledge and understanding of desktop operating systems
Work within multiple groups of ETS to assist in statewide troubleshooting
Knowledge of Active Directory, with emphasis on security and distribution groups, group policy, permissions, file security, and scripts
Knowledge of IP, Active Directory, and network protocols
Knowledge of tools, standards, methods, best practices, and industry trends in enterprise-wide workstation imaging and deployment
Ability to understand and follow applicable policies and regulations, demonstrate strong written and verbal communication skills, and stay current on current and emerging technologies
Knowledge of using computer technologies and best practices to enhance the departmental efficiencies to better reach agency business goals
Resolve tier 2 tickets or forward them to higher-level support when unable to resolve the issue
Provide superior customer service
Work Independently
Troubleshoot users' problems over the phone and remotely resolve IT-related issues
Responsible for repairing problems with all computers and/or coordinating repair of computer equipment with the appropriate vendor
Perform updates and maintenance on software
Assist users with basic application support
Ability to identify and research technical issues beyond their skill set, and apply them successfully to resolve any user issues
Install upgrades, including configuration, installation, and transfer of software
Provide training to end users on computer policies and guidance on enterprise applications
Submit and follow up on service calls with vendors and/or agency staff
Ability to identify tech at risk and notify senior techs
Ability to tear down and rebuild physical computer equipment, including but not limited to motherboards, fans, hard drives power supplies
Ability to tear down and rebuild all ETS support printers
Ability to verify proper cabling and functionality
Ability to troubleshoot all ETS-supported devices, on-site, working directly with users at their location to resolve all issues
Ability to image and deploy all ETS-supported devices
Preferred
Experience in troubleshooting and supporting Operating Systems, PC hardware, and Peripherals within the past 5 years
Experience with ServiceNow or similar ticket tracking systems
Experience with Unified Endpoint Management Systems or similar
Knowledge of ITIL principles
Experience in providing excellent customer service, team collaboration, team building, and time management skills
Entry-level experience in languages like PowerShell & Batch scripting or the administration of common tasks on endpoints
Experience in technology lifecycle refreshes and inventory management
Experience in TCP/IP and troubleshooting connection issues with network-attached devices such as IP phones and computers within the past 5 years
Experience managing, deploying, and updating network-attached printers within the past 5 years
Benefits
Comprehensive health, dental, and vision insurance
Paid vacation, sick leave, FMLA, and holidays
Retirement - Pension and 457B plans that help you build a secure future
Flexible schedules and work-life balance options
Meaningful work that makes a difference for Wyoming communities
Voluntary Benefits – including life insurance for you and family members, ambulance, pet insurance, short/long-term disability, flex spending and health savings accounts
Multiple retirement options – including the Wyoming Retirement System and a 457B account, helping you plan for long-term financial security
Generous paid leave and flexible schedules – vacation, sick leave, paid FMLA and 11 paid holidays each year
Public Service Loan Forgiveness eligibility – for those with qualifying student loans
Training and professional development – to support your career growth and advancement
Employee Assistance Program– Includes paid short-term counseling, legal, financial and work-life benefits and select employee discounts
Wellness Program– Earn paid time off and incentives by focusing on your personal health
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
Company data provided by crunchbase