OTSI - Object Technology Solutions Inc. ยท 1 week ago
Workstation Support Technician
Topeka, Kansas, United States
Full-time
Onsite
Entry Level
2+ years expObject Technology Solutions, Inc (OTSI) is a leading global technology company offering solutions, consulting, and managed services for businesses worldwide. They are seeking a Workstation Support Technician to ensure the smooth operation and maintenance of computer workstations, provide technical assistance to end users, and contribute to the efficiency of the IT environment.
BankingFinancial ServicesHealth CareInformation TechnologyRetail
Responsibilities
Install, configure, and maintain hardware and software components on company devices
Provide timely and effective technical support to end-users through various communication channels (in-person, remote, email, phone)
Diagnose and resolve hardware and software problems, ranging from basic issues to complex technical challenges
Assist in the setup and configuration of new workstations, including user accounts, email, and necessary applications
Respond to and prioritize support requests based on urgency and impact on business operations
Troubleshoot network connectivity and printer-related issues
Maintain accurate records of hardware inventory
Educate end-users on basic troubleshooting techniques and best practices to minimize technical issues
Contribute to the development of documentation and guides for common technical procedures
Maintain accurate records of user-reported issues, troubleshooting steps taken, and problem resolution outcomes in a ticket tracking system
Stay current with industry trends and advancements in workstation technology
Other competencies as required by specific assignments may include knowledge of audio-visual systems, ruggedized laptops, virus kiosks and other equipment
Qualification
Required
High school diploma or equivalent; associate or bachelor's degree in a relevant field preferred
Proven experience (2 years) as a workstation support technician or in a similar technical support role
Proficiency in diagnosing and resolving hardware, software, and network issues in a Windows environment
Communicate effectively with both technical and non-technical users, providing clear instructions and assistance
Strong knowledge of operating systems, productivity software, and office applications
Familiarity with DNS, Active Directory (what it does and how it works), and VPN
Excellent communication skills, both verbal and written, with a customer-oriented approach
Ability to adapt to changing priorities and manage multiple tasks in a fast-paced environment
Strong problem-solving skills and the ability to think critically under pressure
Adept at working independently as well as collaboratively within a team
Candidate must have valid state issued driver's license. If required to travel, they will drive an Client vehicle
The ability to lift and carry computer equipment and peripherals weighing up to 70 pounds
Comfortable performing tasks that involve bending, kneeling, and reaching in tight spaces
Preferred
Relevant certifications (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician) are a plus
Prior customer service experience including face to face and via phone
Soft skills will be considered as well as technical capabilities. Soft skills will include someone that fits in with the team, who can work with customers and breakdown complex concepts for users to understand
Company
OTSI - Object Technology Solutions Inc.
๐๐๐จ๐ฎ๐ญ ๐๐๐๐ Since 1999, OTSI (Object Technology Solutions, Inc.) has been a trusted global partner in IT consulting, technology solutions, and managed services.
1001-5000 employees
H1B Sponsorship
OTSI - Object Technology Solutions Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (12)
2024 (12)
2023 (16)
2022 (37)
2021 (37)
2020 (29)
Funding
Current Stage
Late StageLeadership Team
Chandra Talluri
Global CEO
Narasimha Gondi
Founder & Executive Chairman of the Board
Recent News
The Economic Times
2024-12-18
Company data provided by crunchbase