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Samuel, Son & Co. · 11 hours ago

Representative, Customer Service

Elk Grove Village, IL, United States

Full-time

Onsite

Entry, Mid Level

3+ years exp

Samuel, Son & Co. is a leading metals and industrial products manufacturer, processor, and distributor. The Customer Service Representative is responsible for providing pricing for quotes and arranging orders based on customer requests while developing good relationships with both suppliers and customers.

IndustrialIndustrial ManufacturingManufacturing

H1B Sponsor Likely

Responsibilities

Timely customer communication including, but not limited to quotes, expediting, customer inventory, order completion, shipping/receiving notifications and billing

Quote customers based on book price pages, contract price pages and costing worksheet with direction from the office / customer service manager

Notify customers upon receipt of material and material received without a purchase order

Document contract review on the customer PO

Serve as backup for Purchasing tasks

Accurately enter sales order and material processing orders into D365

Production record material process orders and/or confirm accuracy of production recording

Notify customer as soon as material is ready to ship and provide shipping documents

Deliver accurate and timely BOLs to Shipping Department

Schedule trucks for those customers who do not make their own shipping arrangements

Bill completed sales orders and/or confirm accuracy of invoices

Assists manager in reconciling the physical inventory discrepancies

Provide exceptional support to both external and internal customers

Continuously works toward customer satisfaction

Participates as needed in special department projects

Provides reports as requested

Qualification

Customer serviceD365ExcelMetals experienceTime managementWordOutlookWritten communicationOral communicationTeamwork

Required

University / College education in Business or 3-5 years of related experience with inside sales

Experience in metals is a plus

Effective time management skills, ability to prioritize, able to work as a member of a team

Strong written and oral communication skills

Previous interaction and experience with customers

Drive, determination and ability to work both independently with little direction and as part of a team

Familiarity with computer software; Excel, Word, D365, Outlook, etc

Company

Samuel, Son & Co.

Founded in 1855, Samuel, Son & Co., Limited, is a family-owned integrated network of metal manufacturing, processing and distribution divisions.

Founded in 1973

Oakville, Ontario, CAN

5001-10000 employees

https://nelsonsteel.com

H1B Sponsorship

Samuel, Son & Co. has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

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2025 (1)

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2021 (1)