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Bellco Credit Union · 12 hours ago

Senior Payment Support Specialist

Greenwood Village, CO

Full-time

Onsite

Senior Level

5+ years exp

Bellco Credit Union is seeking a Senior Payment Support Specialist to assist management with all functions of the Payment Support department. The role involves monitoring and processing ACH, Wire, and Check transactions, ensuring compliance with relevant rules and regulations, and resolving complex member requests and complaints.

BankingFinancial Services

Responsibilities

Demonstrates Bellco’s Act Nice Behaviors and Core Values in all interactions with members, prospective members, and personnel in other Bellco departments

Provides a valuable and enjoyable experience to both internal customers and members during interactions. Consistently make recommendations to management to improve the member/customer experience through improved processes and technology

Strong knowledge and adherence to all rules and regulations governing electronic and check transactions including NACHA rules, Federal Reserve rules, and regulations and requirements under Title 31 including Regulation E (EFTA), Regulation CC, Regulation J, OFAC, BSA, etc

Understands the basis for procedures and deals appropriately with departures from the standards

Make independent judgments and posts transactions to member accounts with a focus on elimination of errors. Makes sound decisions regarding members’ accounts to benefit both Bellco and the member

Strong knowledge of all Payment Support functions including the processing of transactions such as ACH, Wire, RDC, RTP, FedNow, Bill Pay, Checks, etc

Monitor team workflow to ensure timely and accurate processing of all incoming daily Federal Reserve ACH files in accordance with Nacha governing regulations

Monitor team workflow to ensure timely and accurate processing of both domestic and international incoming and outgoing wires via WITS wire transfer system

Monitor team workflow to ensure timely and accurate processing of all check inclearing files as well as RDC and ATM exceptions

Responsible for ensuring team completes all ACH, wire and check exceptions, adjustments, corrections and disputed transactions timely and accurately

Responsible for advanced escalations associated with any Payment Support functions including BBB, DORA, NCUA and direct complaints

Communicate directly with CU members to resolve errors and disputes

Responsible for oversight and follow up of wire trace recalls and wire disputes ensuring full resolution

Responsible for ensuring completion of End of Day balancing, settlement and reconciliation of ACH, Wire and Check files and transactions, including liaising with Reconciliation and Accounting teams to resolve outages

Partner with other internal departments to research and resolve processing issues related to department functions

Act as department SME and participate in partner and team meetings to provide support and expertise

Responsible for testing new products, systems, upgrades and enhancements related to department functions

Assist with creating, updating and maintaining department procedures

Assist with training new staff as needed

Regular and punctual attendance

Management retains the discretion to add to or change the duties of this position at any time

Qualification

ACH processingWire transfersCheck clearingRegulatory complianceMicrosoft ExcelAnalytical skillsCustomer serviceCommunication skillsOrganizational skillsInterpersonal skillsTime-management skillsProblem-solving skillsDetail orientedFlexibility