TikTok · 1 day ago
TikTok Shop - Logistics Service Excellence Program Manager – Seattle
Seattle, WA
Full-time
Onsite
Entry, Mid Level
$122K/yr - $233K/yr
1+ years expTikTok is the leading destination for short-form mobile video, and they are seeking a Logistics Service Excellence Program Manager to act as a bridge between the Logistics teams and Customer Service. The role involves managing logistics-related issues, conducting reports, and collaborating with various stakeholders to enhance service quality and efficiency.
Content CreatorsContent DiscoveryMedia and EntertainmentSocial MediaVideo
Responsibilities
Act as a liaison between product team, operations teams, and customer service, ensuring seamless integration of policy changes based on customer feedback and operational requirements
Serve as an escalation point for CS for logistics-related issues
Responsible for conducting weekly/monthly reports and case studies on customer service issues and developing actionable solutions to enhance service quality and efficiency
Help establish standard processes, and create SOPs, Training, and Help content documentation related to our logistics issues and products for our team and CS
Lead projects - develop plans, facilitate meetings, coordinate cross-functional stakeholders, manage project timeline
Work closely with a number of internal and external stakeholders to deliver various projects, or to escalate pending issues (CS, logistics teams, logistics service providers, product and business teams, data analytics)
Collaborate closely with logistics teams to manage and submit claims, ensuring all parties are aligned and informed throughout the claims process
Proactively identify improvement opportunities to enhance project outcomes
Support the Mexican market as we grow our TTS presence
Qualification
Required
1-3 years of experience with program/project management working in E-commerce, ideally interacting with Customer/Seller Support Operations
Experience driving user experience improvement or contact reduction programs/projects, delivering quantifiable results
Experience working with cross-functional teams, driving alignment with multiple stakeholders and influencing without authority
Advanced knowledge of working with data and utilizing dashboards to track and analyze trends effectively
Ability to adapt to ambiguity and quickly changing priorities
Ability to travel (~25% of time)
Preferred
Prior experience in logistics and operations, with a strong understanding of warehouse functions and knowledge of operational workflows
Experience creating process maps, SOP, and other supporting documentation
Experience working in a large international organization with a diverse workforce
Experience managing a relationship with Customer Service teams (metrics/performance management, resource optimization, relationship building)
Benefits
Medical, dental, and vision insurance
401(k) savings plan with company match
Paid parental leave
Short-term and long-term disability coverage
Life insurance
Wellbeing benefits
10 paid holidays per year
10 paid sick days per year
17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure)
Company
TikTok
TikTok is a short-form video entertainment app and social network platform. It is a sub-organization of ByteDance.
10001+ employees
H1B Sponsorship
TikTok has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (979)
2024 (601)
2023 (387)
2022 (322)
2021 (133)
2020 (72)
Funding
Current Stage
Late StageLeadership Team
N Ali Mohamed
CEO
Blake Chandlee
VP Global Business Solutions
Recent News
2026-01-09
2026-01-09
Company data provided by crunchbase