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Pegasystems · 1 day ago

Associate Engineer, Pega Operations Center

California, United States

Full-time

Hybrid

Entry Level

$72K/yr - $108K/yr

1+ years exp

Pegasystems is a global leader in cloud service offerings, and they are seeking a passionate engineer to ensure the availability and reliability of their services. The role involves managing customer environments and providing best-in-class support through collaboration and problem-solving.

Artificial Intelligence (AI)CRMRobotic Process Automation (RPA)Software

Comp. & Benefits

No H1B

U.S. Citizen Only

Responsibilities

Manage and monitor customer environments

Handle alerts, incidents, service requests and changes within SLA

Access, analyze and prioritize tickets, follow standard operating procedures (SOP) for known issues, and escalate when required

Execute tasks including monitor service health, restart of client environments, handling logs, increase storage, whitelist IP addresses, troubleshoot access related issues, deploy system updates and patches, run queries and scripts, etc

Handle incoming customer phone calls, triage new client submitted tickets and route to Cloud and Product teams

Identify opportunities for automation of repeated operational tasks and reduce toil

Adapt to changing business goals

Participate in after hours on call rotation including work weekend shifts

Qualification

AWSKubernetesLinux AdministrationCloud CertificationSystems MonitoringTechnical SupportCustomer ObsessionProblem SolvingCross-functional Collaboration

Required

US Citizenship

Cloud Certification: AWS or GCP

Understanding of cloud-based infrastructure, platform, and application services

1-2 years of experience in enterprise Kubernetes

1-2 years of experience in enterprise scale Linux Administration

1-2 years hands-on operational experience with Amazon Web Services (AWS)

1-2 years of technical knowledge in supporting, monitoring, and troubleshooting cloud applications, databases, and infrastructure (like Java applications, tomcat, RDS Postgres, New Relic, DNS, VPN, etc.)

Must be eligible to support FedRAMP