Arrow Financial Corporation · 10 hours ago
Head Teller- Chestertown
Chestertown, NY, US
Full-time
Onsite
Mid, Senior Level
$19/hr - $23/hr
3+ years expArrow Financial Corporation is seeking a dynamic individual to join their Chestertown team as a Head Teller. This role is responsible for overseeing the daily operations of the teller line, ensuring excellent customer service, and managing complex inquiries and cash handling responsibilities.
Financial ServicesInsurance
Responsibilities
Provide consistent, outstanding customer service by anticipating and reacting to customer needs; answer basic customer inquiries regarding interest rates, service charges, and account histories while complying with disclosure requirements, regulations and consumer privacy policies
Process transactions accurately and efficiently, including loan requests and Wire Transfers; open deposit accounts for customers; create or assist with creation of Teller work schedules
Lead and develop Tellers through day-to-day operations, projects, and special assignments to meet branch/Company goals
Buy and sell currency from the vault and contracted cash provider as necessary, ensuring that teller drawer cash limits and branch cash limits are not exceeded
Provide training, support and guidance as appropriate to co-workers and customers. Direct problem resolution
Support sales efforts of Company; actively participate in Cross-Sell program and make referrals as appropriate
Prepare or assist in preparing and submitting monthly reports accurately and punctually. Ensure that reports and logs are completed accurately and on time
Oversee and adhere to requirements pertaining to branch security, fraud prevention and BSA; identify counterfeit currency and monetary instruments
Act in Branch Manager’s absence as needed
Able to travel, using reliable transportation, to various branches to meet operational needs
Ability to work rotating Saturday schedule
Qualification
Required
Associate degree or equivalent experience required
Strong communications skills, both written and verbal; comfortable communicating with customers, co-workers, and management
Strong supervisory skills
Proficient in Microsoft Windows and Microsoft Office Suite: Word, Excel, and Outlook
Strong knowledge of banking products and services
Must be able to sit for prolonged periods of time and walk/stand for brief periods of time
Must be able to repetitively use a telephone and computer mouse and keyboard
Ability to lift/move up to 15 lbs
Preferred
3 years of experience in customer service preferred
Benefits
Competitive compensation including potential bonus and incentives as well as paid vacation, sick time, and holidays
Medical, Dental, and Vision Insurance and Flexible Spending Plan
Multiple retirement plans including: 401(k), Pension, and Employee Stock Ownership
Education and Tuition Reimbursement
Employee Assistance Program for our employees and their immediate family members
Company
Arrow Financial Corporation
Arrow Financial Corporation is an insurance company.
501-1000 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown1980-08-15IPO
Leadership Team
David DeMarco
President & CEO
Penko Ivanov
SEVP, CFO & Treasurer
Recent News
2025-12-05
MarketScreener
2025-11-06
2025-11-05
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