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North Carolina State University · 1 day ago

HR Service Center Specialist

Triangle Area

Full-time

Onsite

New Grad, Entry Level

$47K/yr - $49K/yr

North Carolina State University is seeking an HR Service Center Specialist to provide exceptional customer service to both internal and external clients regarding HR-related inquiries. The role involves assisting employees with navigating HR services, processing forms, and ensuring effective communication within the department.

EducationNon ProfitUniversities

Responsibilities

Deliver top-notch customer service through phone, email, in-person, and HRNow (ServiceNow)

Answer HR-related questions from employees, faculty, managers, and more—escalating issues when needed

Help users understand how to navigate HRNow (ServiceNow) for self-service and support

Assist job applicants with the basics of the hiring process, like password resets and recruitment questions

Process I-9 forms, conduct background checks, and verify education

Stay up to speed on HR services and share info when needed

Generate and disseminate communications as directed such as separation letters

Identify gaps in the delivery of customer service and provide solutions

Provide assistance in performing and conducting special projects

Effectively manage conflicting priorities

Collaborate with colleagues to understand employee/client needs and requirements

Qualification

Customer serviceServiceNowMicrosoft OfficeCommunication skillsTechnical aptitudeProblem-solvingTeam playerConfidentiality

Required

Bachelor's degree; or an equivalent combination of training and experience

All degrees must be received from appropriately accredited institutions

Exceptional customer service and communication skills, with the ability to build rapport and work effectively with a multicultural workforce

Strong discretion, tact, and professionalism, including the ability to manage confidential and sensitive situations appropriately

Demonstrated ability to learn and apply new information quickly, showing technical aptitude with modern platforms such as ServiceNow or similar case-management systems

Proficiency with common workplace software, including Microsoft Office (Excel, Word, PowerPoint) and Gmail or similar productivity tools

Flexible, solutions-oriented team player who can prioritize multiple tasks, innovate, and fully resolve issues in a fast-moving environment