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Arizona Department of Economic Security · 1 day ago

BENEFITS AND ELIGIBILITY SPECIALIST (ELIGIBILTY INTERVIEWER)

Chandler, AZ

Full-time

Hybrid

Entry Level

1+ years exp

The Arizona Department of Economic Security (DES) is dedicated to strengthening individuals, families, and communities for a better quality of life. They are seeking a Benefits and Eligibility Specialist to determine eligibility for Nutrition Assistance, Medical Assistance, and Temporary Assistance to Needy Families, while providing excellent customer service in a fast-paced call center environment.

AssociationGovernmentInformation TechnologySecurity

Responsibilities

You will be working in a call center environment, assisting individuals and families by phone

You will be attending paid classroom training with on the job training (learning by doing)

Provide excellent customer service by phone to individuals and families facing challenging and personal situations

Collect and gather information to conduct interviews to make eligibility determinations for Medical Assistance, Nutrition Assistance, and Cash Assistance

While talking to the individuals and families by phone, you will complete the application process and interview process, by entering data on a computer and accessing multiple screens

Adhere to agency standards in a high-volume call center, measured by metrics, attendance, service levels, accuracy, and timeliness

Qualification

Customer serviceEligibility determinationComputer navigationCommunicationCore math skillsEmpathyTeamworkDecision-making

Required

Customer service practices

Computer navigation of various software applications, including but not limited to Google Suite or Microsoft

Strong written and verbal communication

Customer friendly, empathetic and patient

Computer experience; typing, navigating and using multiple computer systems on multiple screens while talking to the client by phone

Core math skills, including but not limited to, addition, subtraction, multiplication and division

Evaluate and make appropriate decisions (or determinations)

Access, maintain, review and interpret information

Work independently as well as interacting with others on a team

Review and explain eligibility requirements with applicants of diverse backgrounds and guide them to resources as part of the interview process

Successfully pass background and reference checks; employment is contingent upon completion of the above-mentioned process and the agency's ability to reasonably accommodate any restrictions

All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify)