Customer Success Specialist jobs in United States
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Accelerated Global Solutions · 14 hours ago

Customer Success Specialist

positionNew Hyde Park, NY
timeFull-time
remoteOnsite
seniorityEntry Level
date1+ years exp

Accelerated Global Solutions (AGS) is a trusted leader in cross-border e-commerce logistics, and they are seeking a Customer Success Specialist to serve as the primary point of contact for clients. This role involves managing communication, coordinating with internal teams, and ensuring customer satisfaction through effective service delivery.

Transportation/Trucking/Railroad
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H1B Sponsor Likelynote
Hiring Manager
Patricia V.
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Responsibilities

Act as the primary operational point of contact for a portfolio of key AGS clients managing daily communication with customers via phone, email, and online portals
Lead weekly or bi-weekly client calls, providing status updates, KPI trends, and project overviews
Pull and organize weekly/monthly performance reports from various internal systems highlighting trends, anomalies, or opportunities
Resolve issues and drive resolution across internal teams in a professional and proactive manner
Coordinate with internal teams (operations, dispatch, customs, and warehouse) to meet customer expectations
Help prepare client-facing decks or Quarterly Business Reviews
Maintain accurate records of customer interactions and shipment documentation
Support process improvements and identify opportunities to enhance service performance
Handle escalations and ensure customer satisfaction through prompt and clear communication

Qualification

Customer serviceLogistics experienceB2B client managementMS Office proficiencyProblem-solving skillsProactive attitudeOrganizedPressure managementToolsCustoms procedures knowledgeInternational shipping knowledgeCommunication skillsDetail-orientedTeam player

Required

1–3 years of experience in customer service, preferably in logistics, freight forwarding, or e-commerce fulfillment
Experience managing B2B clients
Strong communication and problem-solving skills
Proficiency in MS Office, Google Sheets, Tableau and logistics tracking systems (TMS/WMS experience a plus)
Detail-oriented, organized, and capable of managing multiple priorities
Team player with a proactive attitude and ability to work under pressure

Preferred

Familiarity with tools like Motion, ClickUp, Slack, and Zendesk is a plus
Knowledge of customs procedures or international shipping is an advantage

Benefits

Competitive pay
Benefits
Performance incentives

Company

Accelerated Global Solutions

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Accelerated Global Solutions delivers seamless logistics, transportation, warehousing, and global freight solutions with expert precision and a worldwide network.
people-size201-500 employees
web-link
https://www.acceleratedgsi.com

H1B Sponsorship

Accelerated Global Solutions has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (2)

Funding

Current Stage
Growth Stage

Recent News

Retail Dive
De minimis’ end: How shippers are adapting for peak season and beyond
2025-09-12
Company data provided by crunchbase