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WTW · 1 week ago

Senior Client Advocate

One World Financial Center, New York, NY, 10281, US

Full-time

Onsite

Senior Level, Lead/Staff

15+ years exp

WTW is a leading global advisory, broking and solutions company that helps clients turn risk into a path for growth. The Senior Client Advocate is responsible for managing client relationships, ensuring client success through effective insurance and risk management solutions, and leading a team to deliver comprehensive services to clients.

ConsultingInformation TechnologyInsuranceMedicalService Industry

No H1B

Responsibilities

Proactively & positively managing Willis Towers Watson’s business relationship with the client

Coordinating and taking ultimate responsibility for the comprehensive delivery of Willis Towers Watson’s service to the client and ensuring the integrity of said provision at all times

Ensuring that client engagement, contract formation and service delivery processes are fully compliant with Group policies across all territorial, legal and regulatory domains

Increasing the profitability of the client account & ensuring retention of that business over time

Manage all client renewals through the various Willis Towers Watson placement teams

Assist with the preparation and delivery of our value proposition on new business

Leading by example and providing a strong role model and influence on others for best Client Advocate practices

Contributing to the revenue growth of the office

Qualification

Client management experienceInsurance sales experienceRisk management knowledgeMicrosoft Office proficiencyInterpersonal skillsNumerical skillsLeadership experienceCommunication skillsOrganizational skillsPresentation skillsSelf-motivated

Required

High School Diploma required

At least 15 + year's client management and/or insurance sales experience

Experienced in middle-market to large account risk management

Demonstrable & current in-depth knowledge & understanding of the industries and sectors of their account businesses, including the main products & services produced and processes used

A comprehensive & broad network of active contacts

First-class interpersonal skills, including relationship building & maintenance

Excellent communication (verbal & written), numerical, presentation & organizational skills

Self-motivated with the ability to work effectively as part of a team in a fast-paced, dynamic environment where superior time-management and prioritization skills are essential

The candidate must have proficient working knowledge of Microsoft Office systems, including Excel

Insurance broker's P&C license required

Preferred

Bachelor's Degree preferred

Preferably with an insurance brokerage industry leader, preferably in Natural Resources Oil & Gas Industry

Previous managerial or leadership experience in a client-facing mandate would be highly advantageous

Insurance industry designations preferred but not required (CPCU, ARM, CIC, CRM)

Benefits

Health and Welfare Benefits: Medical (including prescription coverage), Dental, Vision, Health Savings Account, Commuter Account, Health Care and Dependent Care Flexible Spending Accounts, Group Accident, Group Critical Illness, Life Insurance, AD&D, Group Legal, Identify Theft Protection, Wellbeing Program and Work/Life Resources (including Employee Assistance Program)

Leave Benefits: Paid Holidays, Annual Paid Time Off (includes state/local paid leave where required), Short-Term Disability, Long-Term Disability, Other Leaves (e.g., Bereavement, FMLA, ADA, Jury Duty, Military Leave, and Parental and Adoption Leave)

Retirement Benefits: Qualified contributory pension plan (if eligible) and 401(k) plan with annual nonelective company contribution. Non-qualified retirement plans available to senior level colleagues who satisfy the plans’ eligibility requirements.