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New Jersey Courts · 10 hours ago

Information Technology Analyst 1

Trenton, NJ

Full-time

Hybrid

Entry Level

$61K/yr - $100K/yr

1+ years exp

New Jersey Courts is a part of the Judiciary system, dedicated to serving the public with integrity and quality service. They are seeking an Information Technology Analyst 1 to provide enterprise-wide solutions that support court case processing and customer support for municipal courts and law enforcement. The role involves technical support, problem resolution, and adherence to established IT policies and procedures.

GovernmentLegalNon Profit

Responsibilities

Primary Help Desk Analyst for Municipal Court and Law Enforcement Users

Research and resolve software problems

Research and resolve procedural issues

Test and validate system issues

Assist with Password resets/system access issues

Complete Payment adjustments -Chargeback and Reversals

Software installation and support of Municipal Court devices

Complete multiple tasks while maintaining help desk standards

Qualification

Technical SupportHelp Desk ManagementCustomer ServiceMicrosoft Office 365Windows 10Active DirectoryDocument ManagementAnalytical SkillsPrioritization SkillsCommunication SkillsLeadership SkillsInterpersonal SkillsOrganizational SkillsProblem SolvingTeam CollaborationFast-paced Environment

Required

Graduation from an accredited college or university with an associate degree in a field related to computer science, information technology or the area to which the applicant is applying, such as information systems, human-computer interaction, interactive media, software engineering, computer networking, business analytics, data analytics and/or cybersecurity

Applicants who do not possess the required education may substitute additional paraprofessional and/or professional IT technical experience or experience related to the area to which the applicant is applying on a year for year basis with one year of such experience being equal to 30 semester hour credits

A bachelor's or associate degree in any field from an accredited college or university and one year of additional paraprofessional and/or professional IT technical experience or experience related to the area to which the applicant is applying may be substituted for the required education

A bachelor's or master's degree from an accredited college or university in a field related to computer science, information technology or the area to which the applicant is applying, such as information systems, human-computer interaction, interactive media, software engineering, computer networking, business analytics, data analytics and/or cybersecurity may be substituted for the required education

Applicants who are approaching their anticipated graduation date may apply. If selected, the applicant must complete their degree no later than their start date

Degrees conferred outside of the United States must be evaluated by a recognized evaluation service

Regular and predictable physical presence at the worksite is an essential function of this position

The selected candidate must be able to frequently lift and carry supplies weighing from 30 to 50 pounds and, occasionally, materials weighing up to 75 pounds

Appointees will be required to possess a driver's license valid in New Jersey only if the operation of a vehicle, rather than employee mobility, is necessary to perform essential duties of the position

Selected candidate must be authorized to work in the US according to Department of Homeland Security, US Citizenship and Immigration Services regulations

Newly hired employees must agree to a thorough background check that will include fingerprinting

In accordance with N.J.S.A. 52:14-7 (L. 2011, Chapter 70), the 'New Jersey First Act,' all persons newly hired by the Judiciary within one year must establish, and then maintain, principal residence in the State of New Jersey