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Colt Technology Services · 1 day ago

Carrier relations manager

United States

Full-time

Remote

Mid, Senior Level

Colt Technology Services provides network, voice, and data center services to businesses globally. They are seeking a Carrier Relations Manager to develop and manage a portfolio of Carrier Access products while driving cost reduction and optimizing supplier relationships to enhance revenue growth.

Data CenterInformation TechnologyInternetTelecommunications

Growth Opportunities

Responsibilities

Responsible for the successful development, integration, and ongoing management of a portfolio of Carrier Access products/services available to support Colt's product portfolio

Develop and execute on country commercial strategy with a prime focus on cost reduction and optimisation and competitive advantages to deliver profitable revenue growth

Responsible for supplier management: negotiations, contracts and overall relationship

Can secure tactical optimal access and network solutions with optimal pricing to support key customer bids

Ensure that Service Level Agreements (SLAs) are in place and aligned with Colt Product SLAs offered to Colt customers, validating monthly reporting KPIs to ensure quotations, orders and invoices do not deviate and where necessary are corrected through formal dispute with Carriers

Manage and maintain repository of Carrier Access product contracts, working with Legal to revise, make amendments or add addendums where necessary

Work closely with Regulatory teams to monitor systemic risk or non-adherence to Pricing and SLA rules, to provide evidence leading to Legal Dispute if necessary. Also to identify potential risks to Access portfolio, market share and revenue retention from potential commercial, technical or government policy disrupters

Build strong working relationships with all key stakeholders (e.g. Sales, Technical Solutions, Product & Technology, Customer Experience (Delivery and Assurance) Marketing and Pricing) and promote effective cross functional working

Actively drives network expansion together with Product and the Engineering teams

Initiates Access migrations or network grooming

Knowledge about the market in North America, preferred. Knowledge of transatlantic and transpacific cable systems, landing stations and LATAM, useful

The primary purpose of this role is to manage and develop Colt's off net circuit supply arrangements to; enable sales business units to sell more effectively increasing revenue and improving margin

Manage Colt's off net inventory to reduce cost leakage or exposure to cost penalties

Contribute to the supplier/partner strategy through; management of existing contract and SLA's. Maintenance of contact and SLA documentation ensuring all documents current and at latest level of revision

Support Colt's overall business strategy by; contributing to growth in revenue through support of sales channels. Improving margin on off net sales through selection of best products and service

Develop and drive country plans and opportunities to enable profitable revenue generation and growth

Improving customer satisfaction scores through management and application of off net supplier SLA's and Service review process

Manage the SOC budget and identification of opportunitis to reduce cost

Qualification

B2B telecommunications experienceCarrier ManagementCommercial agreement modellingStakeholder managementCIPS qualificationProject coordinationNorth American market knowledgeFluent in EnglishStrategic thinkingCross-functional collaboration