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CRH · 11 hours ago

Customer Service Representative 2 - Leviat North America

Riverview, FL

Full-time

Onsite

New Grad, Entry Level

CRH is a global leader in lifting, insulating and connecting technology for the construction industry. The Customer Service Representative 2 role involves processing customer service orders, resolving issues, and supporting outside sales representatives in a timely and professional manner.

Building MaterialConstructionManufacturing

Responsibilities

Work with production scheduling to prioritize and track projects

Facilitate the progress and timeliness of projects by contacting customers, both inside and outside, when appropriate to obtain information to further project progression

Communicate with customers to obtain information regarding status of drawings, engineering, and expected completion dates for upcoming projects. Update internal tools and software with necessary information and status of each project

Provide necessary project information, guidance, and drawings from customer for engineering and drafting’s use

Answers incoming customer telephone calls in a courteous and professional manner

Responds to and investigates customer inquiries, concerns, and issues via phone, fax, mail, and e-mail in a timely and courteous manner

Receives, records, and routes customer orders/changes in appropriate manner

Answers customer inquiries and provides appropriate technical and/or product-related information

Researches and resolves customer complaints and/or billing issues

Contacts customers when necessary to follow-up on customer issues or orders/quotes

Obtains customer feedback information

Effectively communicates customer issues and concerns to all applicable internal staff members

Documents all contacts, actions, and responses in customer database

Route qualified opportunities to the appropriate sales executives for further development and closure

Organizes and maintains file system: files correspondence and other records

Maintains working knowledge of products and/or services

Prepares reports and correspondence as needed

Performs other duties as assigned by supervisor

Qualification

Customer service experienceMicrosoft WordMicrosoft ExcelBilingual skillsERP – AXTransportation System – LimaFollow instructionsVersatilityCommunication skillsOrganizational skillsAttention to detailWork independentlyFlexibility