RapDev · 2 days ago
Senior Technical Program Manager
Boston
Full-time
Hybrid
Senior Level, Lead/Staff
$110K/yr - $170K/yr
10+ years expRapDev specializes in modern ITOM & DevOps ServiceNow delivery and implementations for Datadog. The Senior Technical Program Manager will lead complex, client-facing ServiceNow programs, ensuring alignment, managing risks, and delivering value predictably.
Cloud ComputingConsultingDevOpsGenerative AISoftware
Responsibilities
Own end-to-end delivery of large, multi-stream ServiceNow programs (e.g., platform implementations, transformations, expansions, or managed initiatives)
Perform day-to-day project management of key workstreams while interfacing with other project managers and the overarching program governance
Serve as the primary program-level point of contact for client stakeholders, including senior leadership and steering committee members
Translate business objectives into executable delivery plans, milestones, and success metrics
Coordinate across architects, developers, consultants, and client teams to manage scope, dependencies, and timelines
Proactively identify risks, constraints, and trade-offs; drive mitigation and decision-making early
Lead executive-level status reviews, roadmap discussions, and delivery readouts
Ensure alignment between technical design decisions and client business outcomes
Drive delivery rigor while remaining adaptable to client needs and changing priorities
Mentor project managers and delivery team members on program management best practices
Continuously improve delivery processes, tooling, and client experience
Qualification
Required
10+ years of experience in project management and 5+ years of experience in program management, with significant client-facing experience
4+ years working with ServiceNow in delivery, technical, or program leadership roles
Strong understanding of ServiceNow architecture, modules, and implementation lifecycles
Proven experience managing complex, multi-workstream programs with distributed teams
Excellent stakeholder management skills, including experience presenting to executives
Ability to influence without authority and drive alignment across teams and clients
Strong written communication skills — clear, concise, and client-ready
Comfort operating in fast-paced, ambiguous environments
Benefits
100% Employee Healthcare Coverage (Medical, Dental & Vision)
Retirement Plan (5% 401k Match, IRA)
Unlimited Paid Time Off (4-week minimum) (Vacation, Sick & Public Holidays)
Family Leave (Maternity, Paternity)
Equity
Hybrid Work Opportunities
Fitness & Commuter Subsidies available
SL & LT Disability
Company
RapDev
RapDev is the go-to partner for Fortune 1000 teams, engineering the most progressive ServiceNow and Datadog environments.
51-200 employees
H1B Sponsorship
RapDev has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2023 (3)
2022 (1)
Funding
Current Stage
Growth StageTotal Funding
unknown2025-10-02Acquired
Recent News
2025-12-03
Company data provided by crunchbase