Mercedes-Benz in the UK · 5 days ago
Quality Engineer VoCA Steering and Tracking
8501 Palmetto Commerce Pkwy8501 Palmetto Commerce Pkwy
Full-time
Onsite
Mid Level
3+ years expMercedes-Benz Vans is a leader in mobility solutions, dedicated to developing the future of transportation. The Quality Engineer VoCA Steering and Tracking role focuses on managing customer feedback processes and driving continuous improvement initiatives within the plant to ensure alignment with global quality standards.
AutomotiveManufacturingSales Automation
Responsibilities
Lead the collection, analysis, and reporting of VoCA data to identify trends and improvement opportunities
Develop and maintain tracking systems for VoCA topics, ensuring transparency and timely resolution
Coordinate with all relevant areas to address customer concerns and implement corrective actions
Evaluates the quality of the corrective actions as well as problem solving presented by root cause owners
Prepare and present regular VoCA performance reports to local and divisional stakeholders
Align VoCA processes with IATF 16949 and global Mercedes-Benz Vans standards
Develop and implement standardized work instructions and training plans for Quality team members to meet safety, regulatory and quality requirements
Identify opportunities to improve quality processes and improve effectiveness
Maintain a safe and clean working environment for all Quality areas
Participates in regularly scheduled team meetings
Support company Leadership values and principal
Will perform other duties as assigned
Qualification
Required
Able to perform the essential functions of the job
Comprehensive product knowledge
Intermediate computer skills required. Proficiency in Microsoft Office (word, powerpoint, excel), regular email use, and ability to use other programs and equipment in the quality department
Strong analytical, communication, and interpersonal skills
Ability to professionally network with MBV Departments, corporate R&D HQ and Quality departments within Van division
Preferred
Bachelor's degree in Manufacturing Engineering or similar, Mechanical Engineering, Industrial Engineering or a related field preferred or equivalent
German language proficiency strongly preferred. Spanish is a plus
Profound knowledge in area of product engineering process and Quality / Measurement systems preferred
3-5 years of experience in similar professional role in production and quality in automotive manufacturing
Experience with failure analysis and corrective action processes
Company
Mercedes-Benz in the UK
Mercedes-Benz, a Mercedes-Benz Group AG company, is one of the most well known and established premium brands in the world.
1001-5000 employees
Funding
Current Stage
Late StageRecent News
2026-01-07
Company data provided by crunchbase