PARKER-ARNTZ PLUMBING & HEATING, INC. ยท 2 weeks ago
Service Coordinator / Dispatcher
Greenville, MI
Full-time
Onsite
Senior Level
5+ years expParker-Arntz Plumbing and Heating, a full-service plumbing and mechanical contractor in Greenville, Michigan, is seeking a Service Coordinator / Dispatcher to join their team. This role involves scheduling service appointments, dispatching technicians, and managing administrative tasks to ensure customer satisfaction and operational efficiency.
Individual and Family Services
Hiring Manager
Danielle Daugherty
Responsibilities
Serve as the primary point of contact for customers, respond to inquiries, confirm appointments, and provide updates to ensure a positive customer experience
Schedule and dispatch technicians for service, repairs, and preventative maintenance based on urgency, location, and availability
Create and manage work orders, process purchase orders, and assist with the final billing and invoicing processes
Coordinate with vendors for parts and manage the logistics for repairs, track project progress, and follow up to ensure jobs are completed satisfactorily
Maintain accurate records of service history, work orders, and technician paperwork
Assist technicians with service history, job notes, or technical guidance as needed
Qualification
Required
Minimum of 5 years experience in administrative, dispatch, or customer service position within Plumbing and HVAC, or construction industry
Strong organizational, time management, and multitasking skills are necessary to handle high volume of calls and manage complex schedules
A technical understanding of Plumbing and HVAC systems
Strong problem-solving skills and the desire to interact with customers and technicians
Computer proficiency including the ability to use Outlook, Word, and scheduling software
The ability to work well under occasional pressure and within deadlines
Superior communication skills, positive attitude, and professional demeanor
Company
PARKER-ARNTZ PLUMBING & HEATING, INC.
We take pride in having served our community for over 45 years.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase