NEOGOV · 1 week ago
Tourism Information Counselor 2 WAE
New Orleans, LA
Full-time
Onsite
Entry Level
$13.77/hr - $23.59/hr
1+ years expNEOGOV is part of the State of Louisiana, and they are seeking a Tourism Information Counselor to serve as the initial point of contact for visitors at the Louisiana State Museum in New Orleans. The role involves greeting visitors, providing information about museum programs and local attractions, and managing ticket sales and reservations.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Courteous greeting, wayfinding, and acting as initial point of contact for all visitors and groups of the Louisiana State Museums
Maintains knowledge of all LSM programs and exhibitions
Always keeps a positive attitude when assisting guests to the museum
Uses computer-based Point of Sale ticketing system and group reservations database
Receives checks, cash, credit cards, and other forms of payments for museum admission
Knowledgeable of and able to explain museum discounts and various group tours
Provides information to LSM guests regarding the LSM properties both in the New Orleans area and various regional attractions
Verifies total sales and balances the cash drawer at the end of the business day
Documents any overages for shortages that may occur
Assists in the training of any new Tourism Information Counselor staff
Provides information on localities, parks, local events, other local area museums, and other area local attractions
Distributes brochures, maps, and other LSM printed materials
Answers visitor questions pertaining to the state, history, and culture
Keeps up to date on all museum exhibitions by frequently walking through the museum venues
Reports any outages of lighting, exhibit monitors, trash, etc. in the areas of the museum that need to be cleaned to the Administrative Program Director 1
Refers museum guests interested in additional LSM information to the appropriate staff member
Maintains a working knowledge of the operation of various office equipment such as the copy machine, calculators, credit card machines, and all other equipment as needed to successful complete job duties
Performs all other duties as required
Qualification
Required
One year of experience in tourism information, public relations, customer service, or teaching
Every 30 semester hours earned from an accredited college or university will substitute for one year of the required experience
Benefits
Insurance Coverage
Parental Leave – Up to six weeks paid parental leave
Holidays and Leave – State employees receive the following paid holidays each year: New Year's Day, Martin Luther King, Jr. Day, Mardi Gras, Good Friday, Memorial Day, Independence Day, Labor Day, Veteran's Day, Thanksgiving Day and Christmas Day.
Retirement– State of Louisiana employees are eligible to participate in various retirement systems (based on the type of appointment and agency for which an employee works).
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
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Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
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2025-10-31
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