The Ritz-Carlton Yacht Collection · 2 weeks ago
Reservations Compliance Specialist
Fort Lauderdale, FL
Full-time
Hybrid
Entry, Mid Level
2+ years expThe Ritz-Carlton Yacht Collection is dedicated to redefining ultra-luxury hospitality at sea. The Reservations Compliance Specialist ensures every guest reservation is accurate, compliant, and aligned with the brand’s promise of excellence by auditing data, identifying discrepancies, and safeguarding the integrity of each booking.
LeisureTourismTravel
Responsibilities
Conduct daily and pre-sail audits to verify voyage details, pricing, payments, and guest information for accuracy and compliance
Perform 'Pre-Sail Integrity Checks' to ensure payment links, onboard credits, and Bonvoy accruals are correctly applied
Analyze booking trends to identify recurring discrepancies and recommend process improvements
Partner with Accounting, Air & Hotel, and Special Services teams to research and resolve inconsistencies in real time
Maintain and update the Booking Compliance Checklist, which is used to measure data quality across Salesforce, CruisePal, and NICE inContact
Prepare weekly and monthly booking integrity reports summarizing audit findings, root causes, and resolution rates
Support internal and external audits by compiling documentation and ensuring compliance with financial, legal, and data protection standards
Collaborate with IT, Operations, and Finance to enhance data synchronization, automation, and workflow efficiency
Assist in developing corrective training materials based on audit insights and error trends
Qualification
Required
Minimum two-year degree or equivalent experience in business, finance, or operations
Minimum two years in reservations, auditing, data analysis, or revenue management within a luxury or hospitality brand
Exceptional analytical rigor, attention to detail, and process discipline
Strong communication and collaboration skills, with the ability to translate data into actionable insights
Preferred
Technical Skills: Proficiency in Salesforce, CruisePal/Resco, and knowledge of data validation and reporting tools preferred
Advanced Excel experience preferred
Company
The Ritz-Carlton Yacht Collection
Designed to combine the luxury lifestyle of The Ritz-Carlton® and the casual freedom of a yachting vacation, The Ritz-Carlton Yacht Collection offers voyages on three custom-built yachts: Evrima, Ilma and Luminara.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
James Murren
Executive Chairman
Recent News
Company data provided by crunchbase