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Wayne Bank · 1 day ago

Deposit Operations Specialist

717 Main Street, PA, US

Full-time

Onsite

New Grad, Entry Level

Wayne Bank is seeking a Deposit Operations Specialist to provide exceptional customer service and support to both internal and external clients. The role involves processing various banking transactions and assisting with customer inquiries while ensuring compliance with bank policies and regulatory requirements.

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Responsibilities

Respond to internal and external customer service inquiries and requests in a timely and accurate manner; direct calls and inquiries to the appropriate bank service partner(s) for successful processing and conclusion

Assist Wayne Bank’s Community Offices and back-office personnel in providing first-class customer support

Ensure that customer requests are completed within required timelines and in accordance with established bank policies, procedures, and regulatory requirements

Responsibilities include processing of daily exception items, overdrafts, stop payments, chargeback returns, debit card maintenance, account maintenance, delayed availability holds, and telephone transfers; performs deposit and card processing and related functions, including but not limited to, customer verifications, debit card processing and maintenance, document research requests, legal item reviews and processing, document imaging, as well as other duties as assigned