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AllSaints · 1 day ago

Floor Manager - FT - Century City

Los Angeles, CA

Full-time

Onsite

Mid Level

$23.60/hr - $24.70/hr

AllSaints is a global brand that values diversity and creativity in its workforce. They are seeking a Floor Manager to support the brand leader and store manager in managing the team and delivering exceptional customer experiences both in-store and online.

ApparelE-CommerceFashionRetail

Hiring Manager

Melissa Torres

Responsibilities

The majority of your day will be spent on our busy shop floor trading with our stylist teams and ensuring that all processes are running smoothly, as well as ensuring that customers receive the best experience in store

You will oversee and provide leadership and support to stylist team members with first line customer queries, emails, chats, and calls across multiple topics relating to product and customer orders via our online customer service system

You will work in partnership with our specialist customer experience team leaders to manage team KPIs and SLAs for online customer support

You’ll be an expert ambassador for our product, with the knowledge to inspire both our in-store and online customers and your team

Commercially driven, you will work with pace ensuring that our product is showcased well at all times, ensuring guidelines are followed and that the best-selling products are prominently displayed to our customers so they get the best brand experience and feel amazing when they visit our store

You will be accountable for the day to day operations of the store, and team deployment will be at the forefront of your daily routine. Whilst developing your business acumen, you will ensure things run seamlessly and your stylists are getting the support and coaching that they need

Work in conjunction with the management team to enable the store to exceed its targets and KPIs

Proactively manage people matters such as return to work interviews, liaising with people and culture on specific issues which may require you to undertake investigations, performance/attendance management and reviews

Create and implement floor plans and rotas independently, setting the store up for success for the day

Qualification

Customer serviceFashion knowledgeLeadershipTeam motivationDigital systems proficiencyDependabilityCommunication skillsOrganizational skills

Required

You love fashion! We need you to be an irresistible ambassador for AllSaints and a believer in the power of an amazing new outfit

Tenacity and belief to succeed - you aim high, setting challenging targets and deadlines for your team to work toward. You have the winning mentality that your team aspire to

You know your store inside and out. An active user of all reporting technologies; you know what your customers want and how to deliver on their expectations - it's your passion and it shows!

Natural affinity in learning new systems and processes in a digital environment

Honest, trustworthy and dependable - you live by our brand values

A protector of the brand. A mentality to care for your customers, profit and product, as well as your teams and customer's health and safety. You are dedicated and committed to the success of the brand

A confident and hardworking leader - your team love to work with you and for you and demonstrate these behaviours even in your absence