DSHS ESA Customer Service Specialist 2 jobs in United States
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State of Washington · 2 days ago

DSHS ESA Customer Service Specialist 2

positionWalla Walla, WA
timePart-time
remoteOnsite
seniorityEntry, Mid Level
date2+ years exp

The State of Washington is seeking a Customer Service Specialist 2 to join the Department of Social and Health Services (DSHS) in Lakewood, WA. In this role, you will serve customers by addressing inquiries and resolving complaints while utilizing agency programs to provide accurate information.

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Responsibilities

Interact positively and respectfully with external and internal customers either by telephone, electronically or face to face to address their needs
Respond promptly to customer inquiries. Assess the circumstances and utilize agency programs such as Barcode, JP Morgan, E-Jas, Scheduler, Blue Slip, ACES Online, SharePoint, etc. to research and deliver accurate information
Issue EBT cards, bus passes, gift cards, and vouchers to customers who have been authorized for benefits and explain how to use them
Maintain accurate logs for negotiables
Interpret agency policy and procedures and resolve issues by applying knowledge of the laws, regulation
Provide guidance and general information services for all customers

Qualification

Customer service experienceAgency programsProblem resolution skillsCommunication skillsQuick learnerTeam player

Required

An Associate degree
Two years of experience providing assistance to customers regarding inquiries, complaints, or problems
A Bachelor's degree; OR Equivalent experience providing assistance to customers regarding inquiries, complaints or problems

Benefits

Medical (including vision), dental and basic life insurance
Medical flexible spending account
Basic life and long-term disability insurance
Dependent care assistance
Other insurance coverage for auto, boat, home, and renter insurance
Washington State Employee Assistance Program
Washington Public Employees' Retirement System (PERS)
Deferred Compensation Program (DCP)
Public Service Loan Forgiveness
Paid holidays and one paid personal holiday
Sick Leave
Vacation (Annual Leave)
Military Leave
Bereavement Leave
Additional Leave
Leave Sharing
Parental Leave
Family and Medical Leave Act (FMLA)
Leave Without Pay

Company

State of Washington

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Washington state public employees help to create a working Washington built on education and innovation, where all Washingtonians thrive.
dateFounded in 1889
location
Olympia, Washington, USA
people-size10001+ employees
web-link
http://access.wa.gov/

Funding

Current Stage
Late Stage

Leadership Team

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Matt Manweller
State Representative
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