Jobs via Dice ยท 1 week ago
Field Support Analyst
Washington, DC
Full-time
Onsite
Entry, Mid Level
$90K/yr - $110K/yr
1+ years expDice is the leading career destination for tech experts, and they are seeking a Field Support Analyst for CCS Global Tech, a rapidly growing Information Technology company. The role involves troubleshooting technical issues, developing new use cases, and enhancing user relationships while providing training and guidance on software applications.
Computer Software
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Seeking experienced operations and intelligence professionals skilled in using and training others on software (e.g. Gotham, Gaia, Foundry, etc.) to join our team
As a Field Service Analyst, you will be on the front lines strengthening user relationships
Your responsibilities will include troubleshooting technical issues, developing new use cases, and working alongside analysts to solve unique and complex problems
This role may involve collaborating closely with users worldwide and providing direct feedback regarding software feature enhancements
Additionally, you will play a vital role in promoting collaboration across a global enterprise, ensuring continued success for our customers
Hands-on experience with the software product, Gotham
You will be responsible for training and guiding users in its application and functionality
Training experience (Classroom or Deskside)
Proficiency in troubleshooting technical issues
Strong understanding of DoD, Intelligence, or Law Enforcement missions
TS/SCI Required
Real world experience supporting intelligence or operations
Familiarity with Gaia or Foundry
Experience training other intelligence or operations software
Excellent communication skills
Travel independently, both CONUS and OCONUS, as required
Technical knowledge, including working familiarity with languages such as Python, Java or HTML
Qualification
Required
Clearance-TS/SCI
1-6 years of Palantir experience
Hands-on experience with the software product, Gotham
Training experience (Classroom or Deskside)
Proficiency in troubleshooting technical issues
Strong understanding of DoD, Intelligence, or Law Enforcement missions
TS/SCI Required
Preferred
Cyber military background or experience supporting CYBERCOM missions is a plus
Real world experience supporting intelligence or operations
Familiarity with Gaia or Foundry
Experience training other intelligence or operations software
Excellent communication skills
Travel independently, both CONUS and OCONUS, as required
Technical knowledge, including working familiarity with languages such as Python, Java or HTML
Company
Jobs via Dice
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Funding
Current Stage
Early StageCompany data provided by crunchbase