Apply on Employer Site

VSolvit · 13 hours ago

TECHNICAL PROGRAM COORDINATOR - JIRA

Norco, CA

Full-time

Hybrid

Mid Level

$105K/yr - $120K/yr

3+ years exp

VSolvit is a technology services provider specializing in cybersecurity and cloud computing, and they are seeking a Jira Administrator & Feature Intake Project Coordinator. This role is responsible for managing the Jira platform, coordinating feature intake processes, and ensuring compliance with Agile delivery standards.

CRMGovernmentInformation TechnologySoftware

Diversity & Inclusion

No H1B

U.S. Citizen Only

Responsibilities

Configure, administer, and maintain Jira Software, Jira Service Management, and associated Atlassian tools

Develop and manage Jira workflows, custom fields, screens, dashboards, and permission schemes in alignment with organizational governance policies

Oversee user provisioning, role-based access control, and compliance with applicable frameworks (e.g., FISMA, NIST 800-53, FedRAMP if cloud-hosted)

Manage integrations between Jira and third-party tools such as Confluence, GitHub/GitLab, Slack, and CI/CD platforms

Monitor system performance, storage, and security configurations; coordinate upgrades, patches, and plugin installations

Establish Jira governance best practices and maintain up-to-date system documentation

Serve as the primary coordinator for feature intake across product teams, technology groups, and business stakeholders

Facilitate intake meetings, ensuring clear problem statements, business value assessments, and prioritization alignment

Maintain the intake backlog, triage new requests, and track requirements from initiation through delivery

Support Agile ceremonies (sprint planning, backlog refinement, PI planning) and ensure Jira data cleanliness for reporting accuracy

Develop and distribute project dashboards, KPIs, and status reports for operational leaders and program managers

Ensure compliance with project governance standards, change-control processes, and documentation requirements

Create custom reports and dashboards to support performance measurement, capacity planning, and executive visibility

Use Jira Query Language (JQL) to support advanced queries and analytics

Provide insights and recommendations to optimize workflows, reduce bottlenecks, and improve service delivery

Provide Tier 2/Tier 3 support to end users, including troubleshooting, workflow guidance, and enhancement requests

Lead training sessions and develop user guides to increase Jira adoption and utilization across the organization

Partner with IT security, development teams, and program leadership to ensure platform alignment with enterprise policies

Qualification

Jira AdministrationAgile methodologiesJira Query Language (JQL)Atlassian productsProject coordinationCompliance frameworksTraining skillsScripting toolsITIL processesCommunicationFacilitation skillsDocumentation skills

Required

U.S. Citizenship

Bachelor's degree in Information Systems, Computer Science, Business Administration, or related field (or equivalent experience)

3–5 years of experience as a Jira Administrator or Atlassian tool specialist

Strong understanding of Agile methodologies (Scrum, Kanban, SAFe)

Experience with requirements intake, project coordination, or product lifecycle management

Proficiency in Jira Query Language (JQL) and Jira dashboard/report creation

Familiarity with compliance or security frameworks such as FISMA, NIST, FedRAMP, or general public-sector IT governance

Excellent communication, facilitation, and documentation skills

Ability to work a hybrid work schedule in Corona, CA

If applicable: If you are or have been recently employed by the U.S. government, a post-employment ethics letter will be required if employment with VSolvit is offered