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Hilton Harrisburg · 4 days ago

Breakfast Server - Hilton - Harrisburg, PA

Harrisburg, PA

Part-time

Onsite

New Grad, Entry Level

0+ years exp

Hilton Harrisburg is a multi-award-winning hotel development and hospitality management company seeking a Breakfast Server. The role involves serving food and beverages to guests while ensuring high levels of guest satisfaction and adherence to Hilton brand standards.

Hospitality

Responsibilities

CHECK STATION BEFORE, DURING AND AFTER SHIFT FOR PROPER SET-UP AND CLEANLINESS

GREET THE GUESTS IN A FRIENDLY AND COURTEOUS MANNER AND EXPLAIN ANY SPECIALS AND/OR RESTAURANT PROMOTIONS FOR GUEST AWARENESS

RECORD THE DETAILS OF THE ORDER FROM THE GUESTS, REPEATING THE ORDER TO THE GUEST TO CHECK FOR ACCURACY

INPUT THE ORDER INTO THE POINT-OF-SALE COMPUTER TO INFORM THE KITCHEN OF THE PARTICULARS IN THE ORDER BEING PLACED

WHEN COMPLETE, RETRIEVE ORDER FROM KITCHEN, CONFIRM ITS ACCURACY, LIFT AND DELIVER TO GUEST ALONG WITH APPROPRIATE CONDIMENTS. ABIDE BY ALL STATE, FEDERAL AND CORPORATE LIQUOR REGULATIONS PERTAINING TO SERVING ALCOHOLIC BEVERAGES TO MINORS AND INTOXICATED GUESTS

REPLENISH BEVERAGES AS NECESSARY AND CHECK WITH GUESTS FOR OVERALL SATISFACTION

MARKET AND SERVE UPON REQUEST ANY DESSERT ITEMS OR SPECIALTY COFFEES

ASCERTAIN GUEST SATISFACTION AND PRESENT CHECK. PROCESS CHECK PER HOTEL PROCEDURES

PERFORM ANY GENERAL CLEANING TASKS USING STANDARD HOTEL CLEANING PRODUCTS AS ASSIGNED BY SUPERVISOR TO ADHERE TO HEALTH STANDARDS

SUPPLEMENT THE BUS HELP IN CLEARING AND RESETTING THE TABLES

PERFORM ALL ASSIGNED SIDE WORK TO INCLUDE REPLENISHING CONDIMENTS AND RESTOCKING SIDE STANDS

PERFORM OTHER DUTIES AS REQUESTED, SUCH AS ANSWERING TELEPHONES AND TAKING ROOM SERVICE ORDERS, HANDLE SPECIAL GUEST REQUESTS, AND GREET AND SEAT GUESTS ACCORDING TO HILTON GUIDELINES

BE THE PERSON DIRECTLY RESPONSIBLE FOR DELIVERY OF SERVICE TO GUESTS AFTER SEATING. WARMLY WELCOME GUESTS WITHIN 30 SECONDS - 1 MINUTE AFTER SEATING. TAKE, PLACE, DELIVER AND SERVE FOOD & BEVERAGE ORDERS. ENSURE QUALITY OF INGREDIENTS, PREPARATION, PRESENTATION AND CORRECT TEMPERATURE OF FOOD SERVED TO GUESTS. ENSURE TIME STANDARDS ARE MET. EMPLOY APPROPRIATE SELLING SKILLS IN SUGGESTIONS OF FOOD & BEVERAGE. DEMONSTRATE AN ATTITUDE OF FRIENDLY HOSPITALITY IN EVERY ASPECT

ATTEND REQUIRED MEETINGS

ASSIMILATE INTO THE HILTON FAMILY PRIDE/CARE CULTURE THROUGH UNDERSTANDING, SUPPORTING AND PARTICIPATING IN ALL ELEMENTS OF PRIDE/CARE. DEMONSTRATE WORKING KNOWLEDGE OF THE SERVICE STANDARDS. REGULAR ATTENDANCE IN CONFORMANCE WITH THE STANDARDS, WHICH MAY BE ESTABLISHED BY HILTON FROM TIME TO TIME, IS ESSENTIAL TO THE SUCCESSFUL PERFORMANCE OF THIS POSITION. DUE TO THE CYCLICAL NATURE OF THE HOSPITALITY INDUSTRY, EMPLOYEES MAY BE REQUIRED TO WORK VARYING SCHEDULES TO REFLECT THE BUSINESS NEEDS OF THE HOTEL

ALL TEAM MEMBERS MUST MAINTAIN A NEAT, CLEAN AND WELL-GROOMED APPEARANCE (SPECIFIC STANDARDS AVAILABLE)

THE HOSPITALITY BUSINESS FUNCTIONS SEVEN DAYS A WEEK, TWENTY-FOUR HOURS A DAY. IN ADDITION, THIS IS A HOSPITALITY BUSINESS AND A HOSPITABLE SERVICE ATMOSPHERE MUST BE PROJECTED AT ALL TIMES

Qualification

FoodBeverage serviceGuest relationsPoint of Sale operationMenu knowledgeBasic English proficiencyTeamworkCommunication skillsTime management

Required

MUST HAVE BASIC KNOWLEDGE OF FOOD AND BEVERAGE PREPARATION, SERVICE STANDARDS, GUEST RELATIONS AND ETIQUETTE

KNOWLEDGE OF THE APPROPRIATE TABLE SETTINGS, SERVICEWARE AND MENU ITEMS

ABILITY TO READ, WRITE AND SPEAK THE ENGLISH LANGUAGE SUFFICIENT TO UNDERSTAND MENUS, SPECIAL PROMOTIONS, RECORD ORDERS, AND COMMUNICATE WITH GUESTS TO EXPLAIN AND RECORD ORDERS

ABILITY TO REMEMBER, RECITE AND PROMOTE THE VARIETY OF MENU ITEMS

ABILITY TO TRANSPORT LARGE TRAYS WEIGHING UP TO 40 LBS. THROUGH A CROWDED ROOM ON A CONTINUOUS BASIS THROUGHOUT SHIFT

ABILITY TO OPERATE BEVERAGE AND TOAST EQUIPMENT

ABILITY TO OPERATE A KEYBOARD AND LEARN POINT OF SALE PROCEDURES TO PRE-CHECK ORDER AND CLOSE OUT THE CHECK

HIGH SCHOOL DIPLOMA OR EQUIVALENT PREFERRED

MUST OBTAIN ANY GOVERNMENT REQUIRED LICENSES OR CERTIFICATES. SERVSAFE IS A PLUS OR TRAINING RELATED TO HACCP

RAMP CERTIFICATION WITHIN 30 DAYS OF HIRE