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NHS Ayrshire & Arran · 1 day ago

Resource Planner

Centre County, PA

Full-time

Hybrid

Mid Level

£32K/yr - £40K/yr

NHS Ayrshire & Arran is responsible for delivering health advice and information through their tele-health service, NHS 24. They are seeking a Resource Planner to provide recommendations and expertise in deploying resources effectively to maximize efficiency and meet service level targets for over 1000 staff across multiple sites.

Health CareHospital

Responsibilities

Offer support and recommendations to Forecasting & Planning Specialist and offer guidance to Resource Planning Scheduler, working as a team to achieve maximum results in resourcing across the organisation

Make recommendations to Operational Managers at a national and local level regarding deployment of resource daily

Design and review shifts and rotas in line with service requirements for all NHS 24's services. Ensuring the best deployment of resource is achieved to meet all of NHS 24's service level objectives

Pro-actively plan staffing for events which will result in changes to call volumes/profiles and required resource levels/deployment, such as Public Holidays, advertising campaigns and specialist events such as Festive and Easter

Represent the Resource Planning team in projects and provide input regarding what impact any new or existing developments/initiatives have on our ability to achieve service level and the deployment of resources

Deputise for Operational Planning Manager / Forecast & Planning Specialist as and when required

Extract and analyse historical call data from the Workforce Management System (WFM) and Symposium to generate, monitor and predict call profiles

Deal with queries from Senior Management regarding resource implications and offer best practice

Develop, implement, and maintain the Resource Planning processes and procedures

Maintain WFM to ensure all information held on the system is accurate and up to date

Ensure all exceptions are captured and reported on through supporting Resource Planners / Resource Planning Scheduler

Qualification

Workforce Management SystemResource PlanningData AnalysisNumerical SkillsAnalytical SkillsMultitaskingAttention to DetailProblem SolvingTeam CollaborationFlexibility

Required

Educated to degree level or equivalent experience

Experience of operating and maintain a WFM system for 1000+ staff

Experience in a Resource Planning role within a Virtual Contact Centre environment

Highly numeric with a fast-thinking approach to problem solving

Ability to multitask, work to tight timescales whilst maintaining excellent attention to detail

Ability to translate often complex or detailed information into simple, brief reports whilst highlighting any issues and meeting the needs of internal/external customers

Well developed analytical skills with a high level of PC literacy

Ability to work both independently and with others with minimal supervision

Flexible and adaptable in their approach