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SymphonyAI · 1 week ago

Manager, Customer Insights

Modesto, CA

Full-time

Hybrid

Mid Level

$100K/yr - $125K/yr

SymphonyAI Retail is seeking a Manager of Customer Insights to support a national team of a major retailer in Modesto, California. This role involves providing customer insights consulting support, managing client relationships, and leveraging data to drive decision-making in retail operations.

Artificial Intelligence (AI)Consumer GoodsFinancial ServicesIndustrial ManufacturingInformation TechnologyMachine LearningMedia and EntertainmentRetailSoftware

H1B Sponsor Likely

Responsibilities

Support client objectives to improve their overall business by driving customer loyalty and sales

Own it! You will manage the relationship of a critical client team for SRAI

Coach merchant teams to use customer insight in their day to day decision-making

Provide actionable insights and recommendations backed by facts

Utilize BI tools including Symphony RetailAI reports to help answer retailer business questions

Partner with internal and external CPG focused teams on key initiatives

Train clients on use of Symphony RetailAI tools and insights

Support all key business strategies as identified by client

Manage several projects simultaneously

Participate in key cross functional projects that cut across retail team(s)

Participate in development of best practices, training and reference materials

Contribute to quality control and validation of all reporting and troubleshooting data and software issues as needed

Actively participate in and assist with preparations for team and client meetings as requested

Qualification

Customer insightsData analyticsCategory managementMicrosoft ExcelCommunication skillsClient relationship managementProblem-solvingProject managementAttention to detailTeam collaboration

Required

Bachelor's Degree in Business, Analytics, Data Science or a Related Field is required

Strong prior experience working across merchandising / category management (assortment, pricing, promotion, placement), either from a management consulting or retailer standpoint

Experience leveraging data and analytics for category management / merchandising decision making

Strong analytics aptitude with excellent problem-solving skills

Experience successfully influencing clients

Persuasive and clear oral and written communication skills

Demonstrated drive and initiative

Ability to develop productive and professional client relationships

Thrive in a fast paced, deadline-oriented work environment

Must be detail and quality oriented

High technical knowledge of Microsoft Excel (high proficiency required), Word, and PowerPoint

Preferred

Power BI and SQL not required, but definitely a bonus!

Company

SymphonyAI

Glassdoor3.8

SymphonyAI is an enterprise AI company focused on delivering AI solutions for vertical sectors

Founded in 2017

Palo Alto, California, USA

1001-5000 employees

http://www.symphonyai.com

H1B Sponsorship

SymphonyAI has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

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Trends of Total Sponsorships

2024 (1)