Apply on Employer Site

USAJOBS · 1 day ago

EXPERIENCE SPECIALIST NF-2 PACIFIC VIEWS MCX

Oceanside, California, USA

Full-time

Onsite

Entry Level

$19.80/hr - $19.80/hr

1+ years exp

Marine Corps Community Services (MCCS) is looking for the best and brightest to join our Team! The Experience Specialist role involves leading customer service operations, executing corporate service programs, and ensuring a high-quality experience for Marines and their families.

ConsultingGovernmentHuman ResourcesInformation TechnologyInternetStaffing Agency

No H1B

U.S. Citizen Only

Responsibilities

Leads the Customer Service Desk or central checkout operations in collaboration with the Experience Manager

Completes all sales and return transactions using the Point of Sale system

Assists the Experience Manager in the execution of corporate service programs, promotions and other events as well as daily and weekly Dress Blue Experience standards at all customer touchpoints

Reports to the Experience Manager, Marine Mart Manager, or Sales Manager

Understands and operates within all service policies and exercises an 'I can DO that!' mentality when a customer problem occurs

Proactively identifies opportunities to resolve customer problems and concerns before they happen

Takes ownership and follows up with customers to ensure their problems were resolved

Understands and articulates all MCX value stories, programs and promotions

Recognizes the core values and mission of the Marine Corps Exchange (MCX)

Acts as a coach for team members on training related to service, returns and exchanges, service recovery and corporate service programs and promotions

Models key behaviors related to Dress Blue Experience metrics and serves as a role model for team members looking to advance their career

Observes service transactions and coaches team members to increased levels of performance and effectiveness

May assist store leadership with special events ensuring customer experience criteria is met

Takes advantage of all training opportunities to develop service skills

Develops a general understanding about the brands and products sold within the store

Partners with team members to provide answers to product questions from customers

Relays customer comments and concerns to Sales Specialist and Sales Manager

Identifies opportunities to produce add-on sales at the front line through suggestive and consultative selling

Ensures all sale, ad and promotional items are signed and placed according to brand standards

Ensures assigned service area is merchandised to brand standards with proper product placement

Manages categories/areas within the brand experience to include inventory accuracy and merchandise presentation

Communicates product outs to Experience Manager

Identifies and reduces all risks of loss and/or theft

Ensures the front line operation is led appropriately in the absence of an Experience Manager ensuring proper staffing coverage and service standards are met

Actively engages in organizational training opportunities that develop personal and professional skills related to: time management, emotional intelligence, interpersonal skills, career planning, public speaking and small group leadership

Provides World Class Customer Service with an emphasis on courtesy

Delivers a Dress Blue Experience to all customers throughout the store

Proactively engages all customers in conversation

Addresses customers by rank when appropriate

Assists customers and communicates positively in a friendly manner

Takes action to solve problems quickly

Alerts the higher-level supervisor, or proper point of contact for help when problems arise

Adheres to safety regulations and standards

Promptly reports any observed workplace hazards, and any injury, occupational illness, and/or property damage resulting from workplace mishaps to the immediate supervisor

Adheres to established standards of actively supporting the principles of the EEO program and prevention of sexual harassment

Places special orders to cover local buys

May require food handling safety training, handling and certification

May require training and handling of Western Union and other customer services offered

May require light custodial duties, light lifting of merchandise, stocking, setting planograms, price changes, inventory counts and corrections

May have keyholder responsibility

May handle special orders or merchandise requests

Performs other duties as assigned

Qualification

Customer service experienceCoachingTrainingPoint of Sale systemSalesService goalsPublic speakingTeamworkAttention to detailEmotional intelligenceInterpersonal skills

Required

ONE YEAR of experience working within a customer focused environment, preferably within a retail or business operations organization

Experience observing, coaching and training frontline employees preferred

Positive attitude with a genuine desire to work in a team environment

Ability to read and train operating standards and procedures for service, service recovery, and RPOS systems as well as work within the position to execute these standards properly and coach others within the team to do so with a high degree of skill and confidence

Ability to work in a high performance atmosphere with commitment to service and sales goals

Knowledge of safety and environmental standards for fuel

Attention to detail is required