Apply on Employer Site

Goldbelt, Incorporated · 1 day ago

IT Support Technician I

Juneau, AK

Full-time

Onsite

New Grad, Entry Level

$30.77/hr - $40.39/hr

0+ years exp

Goldbelt Incorporated is an Alaska Native Corporation headquartered in Juneau, Alaska, focused on supporting its shareholders. The IT Support Technician will provide first-tier support to Goldbelt TRAM employees, troubleshoot incidents, and ensure high-quality customer service.

Information Technology

Responsibilities

Daily monitoring of TRAM systems and services

Providing first-level support to end users via phone, email, tickets, or in-person. Monitoring the ticket queue, SAAS, and MS 365 services

Preventative maintenance including wire management, testing, labeling, routine software upgrades, deletions, and modifications

Manage daily monitoring of the ticket queue, Point of Sales software, preventative maintenance including wire management, and modifications

Provide basic support and troubleshooting to include:

Printer configurations

Password Resets

Break/fix instructions

Ticket routing and escalation to Level 2 and Level 3 support

Gain exposure to the entire TRAM network for Goldbelt operations and can assist with special projects as needed

Qualification

WindowsMS Office SuiteIT Support experienceIT Service Management toolsCustomer serviceCultural awarenessProblem-solvingCommunication skills

Required

Basic understanding of relevant software, tools, and systems used in the corporate environment. This includes a proficiency in standard software applications including Windows, MacOS, and MS Office Suite (Outlook, Word, PowerPoint, and Excel)

Ability to embrace change, learn quickly, and thrive in a dynamic corporate environment

Skill in working harmoniously within cross-functional teams to achieve common objectives

Ability to prioritize tasks, manage multiple projects, and meet deadlines

Possesses attention to detail and effective problem-solving skills

Must have the ability to communicate effectively and diplomatically, both verbally and in writing, with co-workers and with outside agencies, partners, shareholders, and business associates

Strong cultural awareness and sensitivity, with the ability to adapt messages and strategies for diverse audiences

Basic understanding of relevant software, tools, and systems used in the corporate environment This includes a proficiency in standard software applications, including Windows and MS Office Suite (Outlook, Word, PowerPoint, and Excel)

Ability to lift at least 30 pounds and be comfortable moving various computer equipment

6 months or more of IT Support experience within an enterprise environment

Must be willing to answer phones, email, and provide remote support using MS Teams

Experience using IT Service Management tools (i.e., ZenDesk, ServiceNow, etc.)

Experience supporting 50 or more users (on-site)

Experience supporting Windows 10/11 / MS 365 Applications / MS Servers

Experience supporting iPads / Tablets / Laptops / Desktops / Mobile Phones / TimeClocks

Ability to pass a background check