Welldoc · 1 week ago
Customer Care Associate
Columbia, MD
Full-time
Onsite
Entry Level
$22/hr - $26/hr
2+ years expWelldoc is a digital health leader focused on revolutionizing cardiometabolic care through personalized insights. The Customer Care Associate will provide exceptional support to users of Welldoc's products, ensuring timely resolution of customer requests and maintaining high-quality service for both patients and healthcare providers.
Artificial Intelligence (AI)DiabetesHealth CareMobile AppsReal TimeSoftwareTherapeutics
Responsibilities
Providing exceptional customer service support to internal and external customers; resolving any customer requests in a timely and accurate manner; escalates complaints accordingly
Handling outbound communications with key stakeholders (i.e. patients, care coordinators, provider representatives etc.) as necessary
Effectively utilizing various means of data collection, including but not limited to phone and online methods
Detailed documentation of notes to the designated system or platform of any inbound and outbound communications conducted
Identifying and reporting any product support and/or trends/delays to management
Working on problems of moderate scope where analysis of data requires a review of a variety of factors and exercises judgment within defined standard operating procedures to determine appropriate action
Performing other related duties as assigned (i.e. assisting other departments, projects etc.)
Qualification
Required
Two (2) years of experience directly related to the work to be performed; progressive responsibility preferred
Ability to proficiently use Microsoft Excel, Word and Gmail
Ability to communicate effectively both orally and in writing
Ability to build productive internal/external working relationships
Has a basic understanding of the pharmaceutical/medical device/digital health industry
Strong understanding of Mobile applications and devices
Strong interpersonal and customer service skills
Strong organizational skills; attention to detail
Experience working in a team-oriented, collaborative, fast-paced environment
Must be adaptive to be comfortable in a changing organizational dynamic
Positive, can-do attitude
High School Diploma or equivalent
Preferred
Experience providing product technical support in a call center environment preferred
Bi-lingual in English/Spanish preferred
Preferred: BA/BS degree in healthcare administration, business administration, information systems, IT related degree or Technical
Company
Welldoc
Welldoc is a digital health platform that helps in managing chronic conditions.
51-200 employees
H1B Sponsorship
Welldoc has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (2)
2023 (3)
2021 (2)
2020 (4)
Funding
Current Stage
Growth StageTotal Funding
$55.15MKey Investors
Johnson & Johnson Robotics and Digital SolutionsSamsung Ventures
2016-03-01Series B· $7.5M
2015-12-17Series B· $22M
2015-07-31Debt Financing· $0.23M
Leadership Team
Kevin McRaith
Chief Executive Officer
Keith Reynolds
Chief Operating Officer
Recent News
2026-01-09
2026-01-03
MarketScreener
2025-12-29
Company data provided by crunchbase