Henry AI (YC S24) · 2 weeks ago
Client Strategy Role
New York, NY
Full-time
Onsite
Entry, Mid Level
2+ years expHenry AI is a fast-growing startup transforming how commercial real estate professionals create deal materials. They are seeking a Client Strategist to enhance customer engagement and retention while developing scalable programs and strategies to ensure clients view them as an essential partner.
Generative AIReal EstateSaaS
Responsibilities
Map the end-to-end client journey, from onboarding to expansion, and spot ways to improve adoption, retention, and advocacy
Take care of our existing customers and obsess over customer experience
Build out our customer support function and hiring strategy and scale for high-growth trajectory
Develop data-backed engagement strategies and playbooks for our Customer Success Managers and Account teams
Partner with Product, Marketing, and Sales to align roadmaps with client needs
Build and track key metrics (NRR, health scores, NPS) to measure impact and adjust quickly
Lead strategic account reviews and help shape client expansion strategies
Qualification
Required
2-4 years in Customer Success, Strategy, or Consulting (startup or high-growth experience is a must)
Background at a top-tier consulting firm (McKinsey, Bain, BCG, Monitor Deloitte, Strategy&, EY-Parthenon, Accenture Strategy) or similar strategic role
Strong mix of analytical and relationship-building skills
Experience turning insights into action, and action into measurable results
Comfortable in a fast-changing environment with a bias toward action
Ability to commit to 5-days a week in our SoHo office
Benefits
Benefits
Perks
A generous equity package
Company
Henry AI (YC S24)
Henry helps commercial real estate professionals turn raw deal data into polished, on-brand decks in minutes. Built for closers, not marketers.
2-10 employees
Funding
Current Stage
Early StageTotal Funding
$4.8MKey Investors
Y Combinator
2025-02-20Seed· $4.3M
2024-09-25Pre Seed· $0.5M
Company data provided by crunchbase