Pacific Life · 1 day ago
Operations Workflow Analyst
Omaha NE-6750
Full-time
Onsite
Mid Level
$39.81/hr - $48.65/hr
4+ years expPacific Life is a company dedicated to providing financial security and planning for its policyholders. They are seeking an Operations Workflow Analyst to analyze and forecast staffing needs, ensuring optimal workforce efficiency and exceptional service delivery.
FinanceFinancial ServicesInsurance
Responsibilities
Monitor daily staffing schedules and forecasted volume and schedule the necessary resources to handle the forecasted volume
Prepare reports and analysis to communicate daily workflow to management and staff
Implement and communicate workflow changes and propose enhancements to procedures and processes
Real time schedule adherence monitoring and communicate intraday adjustments based on call volume to management and staff to optimize workforce efficiency
Qualification
Required
4+ years of related experience
Intermediate to advanced level Excel skills required
Excellent verbal and written communication skills including the ability to recognize and customize communications to different audiences
Proven ability to lead peers through influence and actions
Preferred
College degree or equivalent experience preferred
Experience with Tableau a plus
Experience in workforce management
Detail-oriented and capable of delivering a high level of accuracy
Possess natural curiosity and drive to continue learning and figuring out how things fit together
Strong analytical and problem solving skills
Organizational and time management skills
Ability to influence and drive change
Benefits
Medical, Dental, Vision, and Wellbeing Reimbursement Account that can be used on yourself or your eligible dependents
Generous paid time off options including: Paid Time Off, Holiday Schedules, and Financial Planning Time Off
Paid Parental Leave as well as an Adoption Assistance Program
Competitive 401k savings plan with company match and an additional contribution regardless of participation
Company
Pacific Life
Pacific Life Insurance is an insurance company that provides life insurance products, annuities, and mutual funds.
1001-5000 employees
H1B Sponsorship
Pacific Life has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (14)
2024 (9)
2023 (16)
2022 (19)
2021 (14)
2020 (17)
Funding
Current Stage
Late StageTotal Funding
$1.44B2025-09-03Debt Financing· $750M
2025-06-18Debt Financing· $688.57M
Leadership Team
Howard Hirakawa
Senior Vice President and Fund Advisor Operations
Joe Krum
Senior Vice President & Managing Director, Global Institutional Investment Group
Recent News
Private Capital Journal
2025-12-05
2025-11-22
Company data provided by crunchbase